How to block auto payment from a Sberbank card? They wrote off money from a Sberbank card: what to do, how to return How to disable debiting from a card

Contactless payment provides the consumer with the opportunity to pay for purchases without entering any combinations at the terminal or using additional options also eliminates the need for cash. However, sometimes you need to turn it off. And it is important to figure out whether it is worth disabling contactless payment from a Sberbank card if it has unconditional advantages.

Is it possible to disable contactless payment on the card

It is quite possible to disable this system, if there are grounds for this, because a card with remote payment provides the owner with a simplified calculation option. All that needs to be done is to bring phone to a special terminal, which will notify in a matter of seconds with a sound and color signal about the successful settlement of the client. Not everyone believes in the complete security of such a service and do not use it or use it very rarely. At the same time, customers try to turn it off to ensure optimal protection of information on plastic.

When you need to remove the contactless payment option

You can remove a contactless card payment for any reason that, in the user's opinion, is significant. But the real reason for getting rid of this option is:

insufficient number of terminals in the user's place of residence or their complete absence;
the probability of losing funds up to 1,000 rubles if it is lost, since this is the amount within which it is not necessary to use the PIN code;
write-off of funds from user accounts by intruders in transport and other places where there is a high concentration of people through special devices.

How to disable payment without a PIN code Sberbank

There are several ways to disable such a calculation function on Sberbank cards, which involve independent actions:

delete the application from a mobile device - without it, it is impossible to purchase goods or services without contact, for this you need to remove the application icon on the display and drop it into the basket. In addition to this option, select the “Account” section in the smartphone settings, select Android Pay or an equivalent from the list that opens, and disable the function. This option complicates the whole process, because due to the removal of the application, in order to reuse it, you will have to reinstall everything;
remove the wireless device option on the phone itself. That is, turn off this payment without a PIN code, since the NFC module will be disabled in the phone functions. This will save you from contactless payment, and therefore from a minimum of 1,000 rubles for use without a code. This option provides, if necessary, the reverse connection of the module and the use of the contactless function without additional settings. You can disable it in such a temporary way as follows - find the "wireless network" in the advanced settings and disable the module;
there is also a mechanical option - foil, if you place a mobile phone in a special foil-coated or metallized bag, the wireless connection will cease to function and it is absolutely impossible to withdraw funds from the card even for the most advanced fraudster. Such disabling remote payment mechanically is the simplest, but quite effective.

Important! If plastic tools from Sberbank are used, then you can contact the hotline or the office of the institution, and they will not only explain how to disable the function, but they can also issue a new one by replacing the chip card with a regular one.

What difficulties can you face

There are several issues with using the feature and disabling it:

it is not possible to ban the service on a credit or virtual product; such blocking can only be done in the phone settings;
it is not always possible to use the option itself: the lack of a signal, a discharged phone and other mechanical and technical failures make contactless payment inaccessible.

To avoid unauthorized expenses and trouble, you can take care of your safety and take the following precautions:

use a special microchip, almost impossible to fake;
set the lowest limit on the use of funds without a PIN code;
the purchase of a special cover for the card, which has a specific coating and provides reliable protection against reading information;
automatic systematic change in the number of the settlement operation being performed, which significantly reduces the theft of funds.

The remote settlement system has many positive aspects. However, if there are certain disadvantages of this function or because of its uselessness, the cardholder has the right to disable it or temporarily block such payments, it all depends on personal needs.

Sometimes situations arise in which money is debited from the card account of Sberbank customers without their notification and consent to this operation. Moreover, such a write-off is not always the result of illegal, fraudulent actions of third parties. It is necessary to figure out in what cases it is possible to carry out such operations with the funds of Sberbank clients, and what to do if the client believes that the money was debited from the Sberbank card unlawfully?

Money debited from Sberbank card, what should I do?

Whatever the reasons for the debit, the first thing to do in this case is to check the physical presence of the credit card from the account of which the debit occurred.

If the card is not available, you should immediately contact the hotline to block it.

If the write-off occurred when the card was in the hands of the holder, it is also worth immediately notifying the customer of the non-authorization of the past transaction. In general, it is necessary to notify the bank of the write-off that has occurred as soon as possible in any case.

Indeed, according to the law, if Sberbank debited money from the card without notification, the client must file a claim within two days from the moment the operation was discovered.

Otherwise, the bank will not be responsible for debiting funds from the account.

Sometimes it happens that debiting occurs while using an ATM or payment terminal. For example, as a result of a program failure, double debiting of funds is possible, or due to an ATM breakdown, money is debited from the account, but not given to the client. In this case, it is necessary to notify the bank employees about the problem without leaving the terminal. Otherwise, it can be problematic to return the funds.

Why can money be debited from a Sberbank card

So, why are they debiting money from a Sberbank card without notifying the client? First of all, we are talking about fraudulent transactions. After all, with the development of remote Internet technologies, there is no need to have a bank card for debiting an account. Sometimes it is enough to know the necessary information about the client's card account.

Moreover, most often the card holder himself imprudently informs the scammers.

Money can also be deducted if you purchase any product in an online store. Moreover, for the first time, the write-off will not cause objections from the card holder - after all, he pays for the necessary goods.

The second time, for example, during the shipment of goods to the client, the operation may be repeated. In this case, the money is not debited, but frozen on the card account.

Finally, quite often the write-off occurs on the proposal of bailiffs. Moreover, sometimes the owner of the funds may not know that he is the object of the proceedings.

In addition, the bank itself can carry out automatic debiting from the account. For example, Sberbank debits money from a salary card to service a loan in accordance with a concluded agreement, or as a fee for the provision of any other banking services.

Where the money was debited from the Sberbank card - information that needs to be clarified first of all. And based on the available information, plan and implement further actions.

How to return money debited from a Sberbank card

Fraudulent transactions are perhaps the most dangerous reason for write-offs in terms of possible financial losses. Chances to return the funds in this case, of course, there are. However, they are, frankly, very illusory.

So, you can try to cancel the transaction through bank employees.

However, a refund by canceling the operation is possible only if there is money on the account or card where the money was sent.

Usually, funds are withdrawn by scammers immediately after they are received.

Despite the fact that the chance to return the funds by contacting law enforcement agencies is minimal, it is still necessary to write an application.

It will be needed when the client proceeds to the third stage of the return of funds - contacting the bank.

The fact is that the bank is responsible for the safety of customer funds stored on its accounts, and is obliged by law to compensate for the damage.

However, in practice, no institution does this voluntarily.

Most likely, you will have to defend your case in court, while bank representatives will argue that the seizure of funds was due to the fault of the client, who allegedly violated the instructions for using the card. For example, he passed it on to third parties, or did not follow the recommendations for safe online purchases using this card.

However, there are cases when the bank fully reimbursed its customers for the amount lost as a result of the actions of fraudsters.

It is much easier to return funds that were deducted by mistake when making purchases on the Web. If the money did not come to the account of the trading platform, it will be enough to contact the bank with a specific application. The funds will be returned either immediately or, more likely, within a month.

Facilities. already received on the account of the online store must be returned otherwise. You will need to collect documents such as:

Transaction bank statement;
Payment documents.

You need to contact the store with them - with a request to return the incorrectly transferred funds. If the store refuses such an appeal, all data will need to be transferred to the bank in order to start the procedure for challenging and canceling the financial transaction.

Bailiffs write off money from a Sberbank card

In the process of finding out the reasons for the disappearance of funds, it may turn out that the bailiffs deducted money from the Sberbank card. Is it possible to do something in this situation? As practice shows, in some cases it is possible.

Write-off according to the law occurs if the bailiffs have two documents. It could be court order, as well as performance list. Moreover, the first document is issued by a justice of the peace, the second - by courts of general jurisdiction. It is possible to issue such a sheet and arbitration courts.

In any case, such a decision can be challenged within a month by filing an appeal in accordance with the procedure established by law.

It is best to find out which bailiff carries out the debt collection process on the official website of the organization of bailiffs (fssprus.ru) . There you can find his contact details and hours of reception. It should be noted that the actions of bailiffs who deducted money from the card for or other legal sanction can also be challenged.

Thus, the legislation provides for the possibility of withholding no more than half of the income received per month - salaries or pensions.

If there was a write-off of a larger amount, you must write a complaint:

In a free-form application, the circumstances of the write-off and the amount withheld are indicated. Copies of bank documents are attached to the document,
and the application is submitted to the prosecutor's office, the court, or to the authorities of the bailiff who carried out the withholding.
You should not immediately go to court - first you need to notify the bailiff service about what happened, and only then go to higher authorities.

How to disable debiting money from a Sberbank card

Debiting from the account can occur without notifying the owner of the funds and in the case when a special service of automatic debiting is activated. Usually it is used in order to always have a positive balance on the mobile account. Once activated, it remains active until it is disabled.

You can use one of four methods to disable AutoPay. First- using Sberbank online. After logging into your Personal Account, select services / auto payment, and cancel activation.

The whole procedure takes no more than five minutes.

You can also disable the service with . It is necessary to send the word "Autopayment" in any register to a special short number. It should be noted that the number may differ for different regions (usually it is the number 900 or 9000).

You can also disable payment on Sberbank hotline. To do this, you should have a card or data about it with you, and remember the code word.

After identifying the person, the operator will accept an application to disable automatic payment.

Finally, you can use the appropriate ATM or terminal:

You need to insert a card, enter a password, and select the "Service" section;
Next, you should go to the "Autopayment" tab;
In order to deactivate the service, you need to select the payee from the proposed list;
And follow the instructions to turn it off, issued by the ATM.

In some cases, it is possible to prevent unauthorized debits only by ordering a reissue of a bank card.

So, some online stores from China and other countries sometimes use the data of cards of old customers, transferring them to third parties, who begin to regularly withdraw small amounts from the respective accounts.

How to protect yourself from scammers

Of course, it is impossible to insure one hundred percent against the actions of scammers. After all, even the most advanced financial security systems from time to time are helpless in front of cunning attackers. However, it is still possible and even necessary to minimize the likelihood of theft of funds.

To do this, do not trust the card to third parties. Indeed, by such actions, the card holder not only exposes his funds to risk, but also directly violates the agreement on using the card concluded with Sberbank.

In addition, it is also dangerous to transfer any card data to online stores and various sites. The only exceptions are well-known payment systems. But in this case, the bank client acts at his own peril and risk. In any case, only scammers can demand a password from the card. This data is strictly confidential and is not needed by any payment system.

When withdrawing money from an ATM, you should pay attention to the condition of the card acceptor.

The ATM should not contain any additional devices and suspicious objects.

If you cannot get your card or withdrawn amount back, you must not leave the ATM. It is best to immediately report the problem to the bank and wait for the arrival of specialists near the terminal.

It should be understood that active payment for services and goods with a card increases the possibility of becoming a victim of scammers. The best solution is to use the services of well-known online stores, while still checking the amount to be debited. After all, sometimes the final amount of payment can be very different from that indicated on the site.

Video: what to do if scammers deducted money from the card.

Information from the video will also be useful to you.

Each person is concerned about the safety of his money received on a bank card. In practice, most people trust Sberbank. However, no one is immune from the loss of their own funds, and how unpleasant it is to start the day with the news that money has been debited from the Sberbank card.

Withdrawn money from a Sberbank card: what to do

As soon as you find that money has been withdrawn from the Sberbank card, you need to pull yourself together and act quickly. The procedure for the return of funds can last from a month to "infinity", it all depends on the reasons for withdrawing money.

Step-by-step actions for a client after debiting money from a Sberbank card:

The most important thing in this situation is to act as quickly as possible and provide the most detailed information to Sberbank employees. Your cooperation will only speed up the process.

How to find out why money was withdrawn from a Sberbank card

As soon as you received an SMS notification from Sberbank about the withdrawal of funds, which you did not confirm and did not plan, you should clarify for what reason the money was withdrawn from the Sberbank card. Actions to write off funds can be carried out not only by fraudsters, but also by bailiffs.

Ways to clarify why money is being withdrawn from a Sberbank card:

Call the Sberbank hotline and clarify who is the claimant of this amount.
Visit your Sberbank personal account and view the latest transactions.
Contact the nearest branch of Sberbank and clarify the information with a specialist, as well as ask for an extract on the movement of funds on your card.

If the funds were debited due to a technical error of the bank, then the “disassembly” will quickly end with a refund. However, it will not be superfluous to submit to the bank a certificate of no debt to the UFSSP.

On the UFSSP website, you can see the debt or decisions made against you on enforcement proceedings. On the UFSSP website, you need to go to the tab "Main page" → "Information systems" → "Bank of enforcement proceedings" → enter the necessary personal data → "Search".

Why does the bailiff service withdraw money from a Sberbank card:

traffic police fines not paid on time;
debts under credit agreements;
evasion of alimony;
other court decisions.

It can be offensive to withdraw money from the card when you paid the fine, but the bailiffs, having not received information about the payment in a timely manner, have already sent a writ of execution to the branch of Sberbank. In this case, it turns out that you paid the fine twice. What to do?

Contact the UFSSP and confirm that you have paid the fine earlier (provide a payment order, payment receipt) and ask for a certificate of no debt.
The FFSSP must also issue a notice of an erroneously sent writ of execution.
At the Sberbank branch, write a statement about erroneously debited funds and attach a package of documents received from the bailiffs.

How to disable debiting money from a Sberbank card

It happens that you purchase something via the Internet or go to some sites, not suspecting that the site or purchase contains such a "non-intrusive" service as an automatic paid connection ("subscription"). Be careful and see what "ticks" you left and gave your consent to the connection.

You can disable such a "subscription" by returning to the site where the purchase was made and by contacting the technical support service, or by carefully checking the settings of your personal account on the selected site.

The second option could be an automatic payment (“AutoPay”). In your Sberbank personal account, you can independently activate / deactivate this service:

Personal account → My auto payments → Manage auto payments → - Disable.

How to protect yourself from scammers

There are several ways that everyone knows about, but often neglected:

Do not pass the card to third parties, even if they are your relatives.
Do not tell anyone the PIN code from your card.
Do not follow suspicious links on the Internet.
Get a virtual card to pay for purchases on the Internet, so you secure your main plastic card.
Do not disclose or transfer to anyone the data received via SMS informing (especially one-time codes).

Advice! Do not spare money for servicing the Sberbank card and activate the "SMS-informing" service. Thanks to this, you will be promptly notified of all movements of funds on your bank card and will be able to instantly block your account. Time is the most important factor in theft and unauthorized withdrawal of money.

Plastic cards are considered reliable instruments for financial transactions, but certain risks still exist. Customer complaints have become more frequent that fraudsters have withdrawn money from a Sberbank card.

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Russia has taken a leading position among other European countries in terms of the number of thefts in 2013. Anyone who has been a victim of illegal withdrawal of money needs help. Regulation of such issues on the territory of the Russian Federation is carried out by federal law No. 161, which came into force in 2011.

The main types of banking fraud:

Phishing. Attackers send an SMS or an email to the cardholder's email box containing a link to a malicious resource. After going to this site, the scammers become aware of the user's login and password from the personal account of Internet banking.
Skimming. Criminals use overlays that can stick to a keyboard or camera to get a PIN code. They install a special device on the receiving device that allows them to steal all the information contained in the magnetic strip of plastic. Then a duplicate of the product is made, and the funds begin to be withdrawn without the participation of the owner.

Funds stolen from Sberbank card

Consumer stories that the attackers withdrew money from the Sberbank card, and what to do, are often found on the Internet. Write-offs also occur for other reasons, such as a technical failure in the ATM OS. It is illegal to withdraw funds without the consent of the plastic holder, which means that the owner has every right to receive a refund.

If the erroneous withdrawal was caused by a malfunction of the terminal, the situation is easier to solve. Sometimes a refund occurs even without the owner's request, as the finances remain on the account after each successfully completed operation, but become blocked. At the end of the day, the traffic report is sent to the acquirer. This is the bank to which the terminal belongs.

All completed operations begin to be checked for the question of successful completion. Then, for each of the successfully completed transactions, money is transferred, and debits are posted by banks. The entire process takes approximately 4 business days.

However, if you believe the reviews of users affected by uncoordinated write-offs, you cannot rely on the well-functioning of the banking system, so you should not wait for a return without taking any action. It is recommended to immediately call the Sberbank hotline and tell about the problem.

A call center specialist will offer solutions and explain how and where to file an application if the money was stolen. Evidence such as a check from an ATM or a photograph from a terminal screen is often attached to it.

Attention! The maximum investigation period may take 180 days, and during this period it is possible to write off the commission for considering the issue.

In the case when funds began to partially disappear on a regular basis, it is imperative to write an application on behalf of the holder for a refund. However, this does not apply to transactions confirmed by a PIN code, since the client is responsible here, and therefore the money is not returned.

The successful resolution of such issues is 50 percent dependent on the promptness of the client. Immediate treatment increases the chances of a positive outcome. Connecting notifications will eliminate the need for constant monitoring, as the holder will know about each replenishment of plastic or withdrawal of cash from it via sms.

Online transactions are more difficult to protest, but the procedure required from the client is similar here. Most banks refuse to accept such applications, having entered the relevant provisions into the contract in advance.

Important! If plastic is not used, you should contact the call center and block the account linked to the card.

In case of unauthorized removal, the following recommendations should be followed:

Do not panic, but analyze the options, because the money could not just disappear. This is a payment for mobile alerts, annual maintenance, or a write-off for a previous purchase.
Immediately block the card through the support service, or at the Sberbank office.
Prepare and apply for a refund.
In case of loss of money from the card, lawyers recommend going to the police and reporting it in writing. As a result of such actions, bank security specialists begin to work more quickly. The police officer is required to file a criminal case. Further, at the request of the victim, a video is withdrawn from the ATM camera to prove unauthorized cashing.
If the return is rejected, you should go to court. If the illegality of the write-off is proven, the holder will be refunded.

If the scammers transferred funds

In case of theft of money by intruders, you should adhere to the following algorithm:

Call the call center to block.
Exclude such write-off options as auto payments or debt to bailiffs.
Contact any of the offices of Sberbank and file an application with a request to figure out how the money could have disappeared, as well as a claim for damages. It is worth carefully studying all the clauses of the agreement with the bank, which contain cases of theft of funds. If you do not agree to accept the complaint, you should warn the manager about your intention to go to court, this usually helps to resolve the dispute. Evidence of theft will be especially useful. If the client has previously applied to the police with a statement about the theft of a bank card, he has the right to attach a copy of it to the complaint to the credit institution. This will help to prove non-involvement in the transactions made after the date of the institution of the criminal case.
It remains to wait for the agreed period and hope for a positive result of the appeal. If the answer is negative, you should take a written refusal from the office and go:
- to the police department to initiate proceedings against the bank;
- to the prosecutor's office and file a claim.

An application in court must be accepted on the basis of Articles 14 and 7 of the Federal Law, which regulate the protection of consumer rights in the territory of the Russian Federation.

If money was withdrawn from the card at an ATM

There is a possibility of erroneous withdrawal of money from the account as a result of a failure in the operating system of the ATM. In this case, the device returns the card, but does not issue funds. The holder's phone receives a notification of the debit. In such a situation, you should act immediately:

Make an application remotely with the help of a support service employee, or at a branch of Sberbank.
Wait for the bank to review the request.

Often the decision to return funds that were debited as a result of a program failure is positive. As a result, the consumer will receive an SMS about the updated status. If the owner of the plastic was refused, it remains to appeal to the court or the police.

However, terminal malfunctions are not the only reason for erroneous withdrawals. If the criminals got the PIN code and information from the magnetic strip using special devices and began to steal funds, the algorithm of actions remains the same.

Once the application is submitted, security personnel will review the video from the ATM based on the date and time of cashout without the consent of the customer. Based on the file, it will be established that the theft actually occurred. In this case, the bank is obliged to return the amount that the criminals were able to steal.

The bailiffs took the money

Bailiffs use the following powers in their practice:

search for the location of debtors, their property, requesting information from the bank;
arrests of accounts;
withdrawal of money without the consent of the holder.

Bailiffs constantly cooperate with Sberbank, since most consumers choose the products of this particular bank.

Important! Based on the decision of the court, the funds will be debited from the card, including the credit card, regardless of whether the owner agrees or not.

Many users are interested in how to find out why the bailiffs withdrew money from the Sberbank card. This can be done when requesting an extract on the write-off at the Security Service department, and then contacting the bailiff service attached to the registration address. In case of refusal to provide the necessary information orally, you need to write a statement to the head of the organization asking for help in the current situation. It usually takes up to 7 days to process.

To find out why the bailiffs deducted money from the Sberbank card and the presence of debts, it is not necessary to come to the office. The option is available on the website http://fssprus.ru/iss/ip/. Recovery from accounts begins after a decision is made on their arrest and crediting to the details of the bailiff department.

After the entry into force of the court decision, the authorized officer of the FSPP begins to act. He is obliged to notify all parties of the initiation of enforcement proceedings. However, this is not always the case, especially in cases of immediate execution.

If the money was taken illegally, you will have to go to the FSPP again and write an application demanding to check, cancel the decision and return the debited amount. The process is accelerated by the provision to the bank of a certificate of the absence of claims against the applicant from the bailiffs.

Funds can disappear without notifying the holder for common reasons:

overdue fine traffic police;
non-payment of alimony;
loan debt;

Unpaid fines can also cause a forced debit from the card account. Here, no action is required from the holder. After the payment of the fine is credited to the details of the bailiffs, the money will be transferred to the traffic police.

If there was a second write-off for an already paid decision and an alert was received on the mobile phone, you will have to contact the bailiff responsible for the execution of the client’s case with a copy of the receipt. There, the consumer will need to write an application to unblock his account and demand a refund of the overpayment.

Write-off of money without the participation of the consumer can occur at the initiative of a credit institution. As soon as this happens, you need to call the bank support service or go to your Sberbank Online account and find out the reason for the debit.

Attention! If a salary was received on the plastic account and it was completely written off to reduce the debt on the loan without notifying the owner, this is illegal.

This is a difficult situation, but it can be resolved. It is prohibited by law to write off more than 50% of the amount from the debtor as a recovery. However, the entire amount is automatically debited. This practice is often used against bad debtors. To find out why this happens, consumers begin by carefully reading the contract. It states that banks have the right to withhold money from accounts if the consumer evades the payment of the loan.

The client can write an application addressed to his manager with a request to issue a salary in cash or transfer it to the plastic of another credit institution. The bailiffs cannot oblige the director to make contributions in excess of half of each of the payments to pay off the debt.

Poll: Are you satisfied with the quality of services provided by Sberbank in general?

YesNot

The money was debited to odnoklassniki.ru

If a cardholder registered in Odnoklassniki has set a VIP status on his odnoklassniki account as part of a free promotion and has not turned off the service in time, 249 rubles will be debited from his account. To prevent unwanted withdrawals, it is important to remember that subscriptions and services connected to social networks may be paid. Restoring the balance in such a situation will not work. You should also not link a plastic card to an account.

How to protect your funds

Although it is possible to recover money due to illegal withdrawals, it is more advisable to take steps to prevent such situations:

Personal information printed on both sides of the plastic, as well as the PIN code, cannot be trusted to unauthorized persons. This data should not be disclosed even to employees of a banking organization under any circumstances.
It is better to avoid shopping in suspicious online markets. These include sites whose address does not start with the standard https://.
For online payments, you should set a separate password. According to statistics, most of the theft occurs when making purchases on the Internet.
If the PIN-code cannot be remembered, it can be written to the cell phone in the form of a draft SMS or a contact with a fictitious name.
Protects mobile banking from unauthorized charges. For each financial transaction, a notification will be sent. If the holder has changed the SIM card, it is important to immediately rebind, as operators transfer phone numbers to other subscribers.
Sberbank Online as an application for Android OS will become an excellent travel assistant and provide constant access to account management.
Before withdrawing plastic money from an ATM, you need to carefully look at whether there are extraneous and suspicious devices in the device. If the product is stuck in the terminal or a message appears that the PIN code was entered incorrectly (and it is correct), you should immediately call the bank’s hotline, as this is the main sign that a device for reading information by fraudsters is installed in the ATM.
No need to confirm operations that the user did not perform.
A lost card should be blocked immediately.
The installed anti-virus utility on a PC and mobile OS will protect the device and its owner from thinking about how information could be stolen from my phone.
You should not go to suspicious sites in SMS or emails.

Instructions on how to disable Autopayment in Sberbank. The service from Sberbank "Autopayment" will help you remember about regular payments.

After connecting it, an SMS notification comes, and after 24 hours, funds are debited to pay for utilities, the Internet, and replenish the mobile balance.

You can cancel the service , , from or from the card in the self-service terminal. If you can’t turn off the service on your own, consultants will help you to refuse an unnecessary service.

How to disable Autopayment using Sberbank Online

The operation using the remote banking platform for corporate clients is performed according to the following scheme:

Log in to the Personal account of the service using your ID and password;
Click on the “My Payments” tab − "Auto payment management";
Select the auto payment that should be disabled, click on it, select "Operations" - "Disable";
Confirm the action by pressing the button of the same name.

IN "Sberbank Online" It is recommended not to disable auto payment, but to suspend it. Until the client selects "Connect", regular payments will not be automatically debited, but the previous settings will be saved.

How to disable AutoPay by SMS

If the automatic payment service is tied to a phone number, then in order to refuse it, send an SMS with the text "AUTO PAYMENT - phone number (10 digits) last 4 digits of the card number" from which funds are debited.

There must be a space between the phone number and the four digits of the card.
The command "Autopayment" and further information is entered without a space.
It is also possible to cancel the service by calling the short number 900.

Message example: AUTO PAYMENT - 9XX XXXXXXXX 1234.
Please note that there should not be a space between the word "AUTO PAYMENT" and the "-" sign. Correct spelling AUTO PAYMENT-

How to turn off Sberbank Autopayment through the terminal

In order to cancel the service using a bank card, you need to:

enter the card menu by entering a pin code;
select "Mobile Bank" or "Information and Service";
go to the section "Auto payments";
click on the name of the operator that provides regular services, connected auto payments will be determined automatically;
"Turn off auto payments" and confirm actions.

Deactivate the service by phone

It is possible to deactivate automatic payment for services by calling the hotline number 8-800-555 55 50. Wait for the connection with the operator and answer all questions regarding the data.

The service will be disabled after the support consultant completes the operation.

Deactivation of Autopayment in a branch of Sberbank

If the methods described above are not suitable for any reason, you can turn off auto payment at the reception of a specialist at a bank branch. The consultant, in the presence of the client, will enter all the necessary data and turn off the service that has become unnecessary. The same operation is carried out in the presence of an employee of the bank hall, if a terminal is installed there that supports the deactivation of the service.

Conclusions: There are several ways to disable the automatic payments service, and the client can choose the most convenient one. The fastest is deactivation using remote banking services. If the client wants to make sure that the operation of turning off auto payments went without problems, then he can ask for help by calling the toll-free hotline or visit a branch of Sberbank.