Social service. Social services under the new rules. Semi-stationary service establishments

SOCIAL SERVICE

activities for social support, provision of social, social, medical, psychological and pedagogical, social and legal services and material assistance, social adaptation and rehabilitation of citizens in difficult life situations. S.o. is based on the following principles: a) targeting;

b) availability; c) voluntariness: d) humanity; e) prioritizing the provision of social services to minors. those in difficult life situations: e) confidentiality;

g) preventive orientation. S.o. includes a set of social services (care, catering, assistance in obtaining medical, legal, socio-psychological and natural types of assistance, assistance in vocational training, employment, leisure activities, assistance in organizing ritual services, etc.), which are provided to citizens at home or in S.O. regardless of the form of ownership.

The federal list of state-guaranteed social services is determined by the Government of the Russian Federation and is reviewed annually; while reducing their volume is not allowed. On its basis, a territorial list is established, approved by the authority

executive power of the constituent entity of the Russian Federation.

One of the main directions of S.O. in the Russian Federation - S.o. elderly and disabled citizens. The main act regulating S.o. these categories of the population is the Federal Law of the Russian Federation of August 2, 1995 No. 122-FZ "On social services for the elderly and the disabled."

S.o. elderly citizens and disabled people is carried out in the form of:

a) S.o. at home, including social and medical care; b) semi-stationary S.o. in the departments of day (night) stay of SO institutions;

c) stationary S.O. in stationary institutions of S.O.; d) urgent S.o.; e) social advisory assistance.

The right to S.O., carried out in the state, municipal and non-state sectors of the S.O. system, belongs to elderly citizens (women - over 55 years old, men - over 60 years old) and disabled people (including disabled children) who need in permanent or temporary outside assistance due to partial or complete loss of the ability to independently satisfy their basic life needs due to limited ability to self-service and (or) movement.

Shcherbakov I.I.

Law Encyclopedia. 2005 .

See what "SOCIAL SERVICE" is in other dictionaries:

The provision of social services by the society to the categories of the population that need them. See also: Social protection of the population Finam financial dictionary ... Financial vocabulary

- (social services) Part of the social security system that requires direct contact with the recipient, and not just cash payments. A minimum level of human consumption can be provided through monetary payments to those who ... Economic dictionary

Law Dictionary

social services Official terminology

social services- represents the activities of social services for social support, the provision of social, social, medical, psychological, pedagogical, social legal services and material assistance, social adaptation and rehabilitation ... ... Dictionary of legal concepts

social services- (English social service) in the Russian Federation, the activities of social services for social support, the provision of social, social, medical, psychological, pedagogical, social legal services and material assistance, social adaptation and ... ... Encyclopedia of Law

SOCIAL SERVICE Legal Encyclopedia

social service- 2.1.1 social services: Activities of social services aimed at providing social services, implementing social rehabilitation and adaptation of citizens in difficult life situations. Source: GOST R 52495 2005: ... ... Dictionary-reference book of terms of normative and technical documentation

The activities of social services for social support, the provision of social, social, medical, psychological, pedagogical, social legal services and material assistance, social adaptation and rehabilitation of citizens, ... ... Encyclopedic Dictionary of Economics and Law

social service- according to the definition of the Federal Law On the Basics of Social Services for the Population in the Russian Federation of November 15, 1995, the activities of social services for social support, the provision of social, social, medical, psychological, pedagogical, ... ... Big Law Dictionary

Books

• Social service of the population: values, theory, practice. Textbook for university students. Vulture UMO MO RF
• Social service of the population. Values, theory, practice. Textbook for university students, Topchiy Leonid Vasilyevich. The paper analyzes topical issues of the formation and development of the system of social services for the population in the Russian Federation. As objects and subjects of social services…

Social service of the population: concept, participants of social service. Forms and types of social services

Social services in social security law is an independent legal institution, has its own separate set of legal norms governing public relations for the provision of social services to various categories of citizens in difficult life situations and in need of such services.

In the scientific literature, when defining the concept of social service, it is considered in two interrelated aspects: on the one hand, as an economic category, and on the other, as a legal category.

Economic science proceeds, first of all, from the fact that the services provided in the process of social services are a kind of consumer value and therefore cannot but have a certain impact on people's well-being.

A service is a kind of expedient activity, the useful result of which is manifested during labor and is associated with the satisfaction of a need. Services are divided into two types, which correspond to the areas of production activity. Distinguish between material services (freight transport, production service communications, trade, housing and consumer services, etc.) and intangible services (they are provided by education, health care, scientific services, art, social services, lending, insurance, etc.).

R. Barker's "Dictionary of Social Work" defines social services as "the provision of specific social services to people to meet the needs necessary for their normal development, people who depend on others (those who cannot take care of themselves)".

In the Federal Law "On the Fundamentals of Social Services in the Russian Federation", social services are defined as the activities of social services for social support, the provision of social, social, medical, psychological, pedagogical, social and legal services and material assistance, social adaptation and rehabilitation of citizens who are in a difficult life situation. The concept of "social services" is also disclosed, which are actions to provide assistance to a client of a social service, i.e. a citizen in a difficult life situation.

Social services are characterized by the provision of social services in kind (non-monetary) form. Thus, an elderly citizen who has completely or partially lost the ability to self-service needs, first of all, the provision of services to ensure his life (food, care, cleaning of the premises, laundry, etc.), the provision of which he cannot organize without outside help. In addition, a distinctive feature of a social service is that the actions to provide it are aimed not only at overcoming a difficult life situation, but also at its forecasting and prevention.

In this way, social service- these are actions aimed at meeting the needs of citizens and (or) families, performed in their interests in order to contribute to the solution of problems arising in connection with a difficult life situation, as well as to predict and prevent it.

The subjects of legal relations in social services are, on the one hand, authorized state authorities of the Russian Federation, state authorities of the constituent entities of the Russian Federation, other authorized organizations, regardless of organizational and legal forms and forms of ownership, citizens engaged in entrepreneurial activities in the field of social services for the population without education a legal entity providing social services, on the other hand, a client of a social service is a citizen (family) who is in a difficult life situation, who, in this regard, are provided with social services. At the same time, foreign citizens, stateless persons, including refugees, have the right to enjoy the same rights in the field of social services as citizens of the Russian Federation.

The basis for the provision of social services is the occurrence of specific life circumstances (legal facts), which are defined in the legislative acts on social services as a difficult life situation.

A difficult life situation is a circumstance (a set of circumstances) that objectively disrupts the life of a citizen (family), which (or the consequences of which) he (she) cannot overcome on his own.

In the literature, the concept of "life situations" includes a set of significant events for a person and related needs, values ​​and ideas that affect his behavior and worldview in a particular period of life. They share the following life situations: normal (settled) and problematic (difficult). Situations are called difficult when there is a violation of the order of the course of a person’s life, and he cannot solve this or that problem without someone’s help. The onset of such a situation is characterized by the following features: disruption of current social activities; uncertainty in the development of events; the emergence of a new system of requirements for the subject; the occurrence of stressful conditions in humans.

The grounds when a citizen (family) can be recognized as being in a difficult life situation are: partial or complete loss of the ability to self-service and / or movement due to advanced age (women over 55 years old, men over 60 years old), illness and /or disability; orphanhood, neglect and homelessness of minors; family troubles (conflicts, abuse in the family, antisocial behavior of children and/or parents), the presence of HIV-infected family members, family members with persistent drug or alcohol addiction; the presence in the family of disabled people and / or children with disabilities; recognition of a citizen (family) as poor (poor) in the prescribed manner; lack of a specific place of residence and certain occupations, including in connection with release from places of deprivation of liberty; damage as a result of emergency situations, armed and interethnic conflicts, illegal actions of other persons; consequences of work injury and occupational disease; loss of a breadwinner; forced change of the country of permanent residence; the period of pregnancy and feeding of the child; stable mental dependence; consequences of violence or life-threatening situations, and other circumstances.

Indeed, not always in these cases, for objective reasons, a citizen can independently, without outside help, overcome difficult life situations, which leads to the need for state intervention in order to assist in overcoming them. For example, the loss of a breadwinner cannot be compensated by assigning a survivor's pension to a citizen. As a rule, the loss of a loved one is associated with moral suffering, which a citizen cannot overcome without providing him with psychological services. The damage inflicted on a citizen as a result of emergencies, armed and interethnic conflicts leads to the need to provide urgent social services for organizing meals for the victims, providing clothing, and basic necessities.

Based on the definition of a difficult life situation, it follows that the clients of the social service can be both individual citizens and families.

The following categories of citizens in need of social services should be distinguished:

1) disabled people (including disabled children);

2) elderly citizens (men over 60 years old, women over 55 years old) who find themselves in a difficult life situation;

3) orphans, children left without parental care, neglected and homeless children, minors who are in a socially dangerous situation, children who have been subjected to cruel treatment in the family (mental or physical violence);

4) low-income;

5) citizens without a fixed place of residence and occupation;

6) women subjected to mental or physical violence;

7) citizens who find themselves in an extreme situation (those affected by natural disasters, catastrophes, victims of armed and interethnic conflicts, refugees and internally displaced persons, etc.);

Families in need of social services include:

1) those in a socially dangerous situation (families with children in a socially dangerous situation, as well as families where parents or other legal representatives of minors do not fulfill their duties for their upbringing, education and (or) maintenance and (or) negatively influence their behavior or maltreatment);

2) having orphans and children left without parental care;

3) low-income;

4) consisting of only pensioners (families, which include the elderly and disabled, single married couples, etc.);

5) found themselves in an extreme situation (victims of natural disasters, refugees and internally displaced persons, etc.);

6) having disabled children;

7) having in its composition children with disabilities in mental, physical and mental development;

The state authorities of the Russian Federation, the state authorities of the constituent entities of the Russian Federation are empowered in the field of social services to create special services and manage the state system of social services, and also directly carry out activities in the field of social services. Thus, disabled people are provided with guarantees of employment by federal government bodies, government bodies of the constituent entities of the Russian Federation through special events that help increase their competitiveness in the labor market; educational authorities, social protection of the population and health authorities ensure the upbringing and education of disabled children, the receipt of education by the disabled in accordance with the individual program for the rehabilitation of the disabled.

Social services are provided by enterprises providing social services to the population, and social service institutions, regardless of the form of ownership, which include:

1) complex centers of social services for the population;

2) territorial centers of social assistance to families and children;

3) social service centers;

4) social rehabilitation centers for minors;

5) centers for helping children left without parental care;

6) social shelters for children and adolescents;

7) centers of psychological and pedagogical assistance to the population;

8) centers of emergency psychological assistance by telephone;

9) centers (departments) of social assistance at home;

10) night stay houses;

11) special homes for single elderly;

12) stationary institutions of social service (boarding houses for the elderly and disabled, neuropsychiatric boarding schools, orphanages for mentally retarded children, boarding houses for children with physical disabilities);

13) gerontological centers;

14) other institutions providing social services.

In this way, social services for the population - activities carried out by authorized state authorities of the Russian Federation, state authorities of the constituent entities of the Russian Federation, other authorized organizations, regardless of organizational and legal forms and forms of ownership, by citizens engaged in entrepreneurial activities in the field of social services to the population without forming a legal entity, but the provision of social services to citizens Russian Federation, foreign citizens and stateless persons permanently residing on the territory of the Russian Federation, and (or) families in need of social services to overcome a difficult life situation.

Types and functions of social services

The following types of social services are provided:

1) material assistance in the form of cash, food, sanitation and hygiene products, clothing and footwear, other essentials, fuel, special vehicles, technical means for the rehabilitation of the disabled and persons in need of outside care;

2) social services at home is aimed at the maximum possible extension of the stay of elderly and disabled citizens in their familiar social environment in order to maintain their social status, as well as to protect their legitimate rights and interests. Home guaranteed services provided by the federal list include: home delivery of groceries; purchase of medicines, food and industrial essential goods; assistance in obtaining medical care, including accompaniment to a medical facility; cleaning of the premises; assistance in organizing legal services; assistance in organizing funeral services; other home-based services (for example, assistance in providing fuel). Medical care at home is received by mentally ill persons in remission, patients with tuberculosis (with the exception of the active form), and cancer patients.

Disabled children who, due to health reasons, cannot attend general educational institutions, are provided with home education. The Ministry of Health approves the List of diseases, in the presence of which a disabled child has the right to receive education at home. Disabled children are enrolled in an educational institution at their place of residence, receive educational, reference and other literature free of charge, are visited by pedagogical workers, undergo attestation and receive a state-recognized document on appropriate education.

3) semi-stationary social services are provided by day (night) departments at municipal social service centers or social protection authorities;

4) inpatient social services are aimed at providing comprehensive social assistance to persons in need of constant outside care and supervision due to health reasons.

An important place in the system of social services belongs to the territorial centers of social services for the population. The territorial social service is a set of governing bodies and specialized institutions that provide direct social services to various groups and categories of the population on the territory of the administrative units of the Russian Federation: in regions, urban and rural areas, microdistricts. The functions of managing social services for the population in the jurisdictional territory are carried out by the bodies of social protection of the population. Local authorities (as well as non-state, public, private and other organizations with a license) create social service centers. In accordance with the approximate Regulations on the Center for Social Services (order of the Ministry of Social Protection of Russia No. 137 of 07/20/1993). The social service center is an institution of social protection of the population that organizes and practices on the territory of a city or region, region, and practical activities to provide various types of social assistance to elderly citizens who have partially or completely lost the ability to self-service and need constant outside care and support.

The main functions of social services for the population are as follows.

The function of social assistance includes: - identification, registration of families and individuals who are most in need of social support, the provision of material assistance, the provision of temporary housing to needy citizens; - poverty prevention; - creating conditions for families to independently ensure their well-being, family entrepreneurship; - home services to families and lonely.

The function of counseling involves consulting specialists: lawyers, teachers, doctors, psychologists, etc.

Through the function of social correction and rehabilitation, social, medical and psychological rehabilitation of minors with deviant behavior, neglected children and orphans is carried out.

The function of informing the population, studying and predicting social needs: means providing the client with the information necessary to resolve a difficult life situation, disseminating medical, psychological, pedagogical and other knowledge, studying the needs of their clients, their problems, developing and implementing specific measures.

In the event of natural disasters and social conflicts, social workers participate in the development of emergency programs, the formation of teams ready to arrive if necessary in the area of ​​disaster or conflict.

Social services included in the federal and territorial lists are provided to citizens free of charge or on a partial payment basis. The regulation on the procedure and conditions for paying for social services provided to elderly citizens and disabled people by state and municipal social service institutions was approved by Decree of the Government of the Russian Federation of April 15, 1996 No. 473 (SZ RF, 1996, No. 17, art. 2002). The following populations benefit from services free of charge:

a) single elderly citizens (single married couples) and disabled people who receive a pension, taking into account allowances in the amount below the regional subsistence level;

b) elderly citizens and the disabled, whose relatives, for objective reasons, cannot provide them with assistance and care, if the amount of the pension received, together with allowances, is below the regional subsistence level;

c) elderly citizens and disabled people living in families with an average per capita income below the regional subsistence level.

If the amount of the pension, together with the allowances of the above citizens, exceeds the regional subsistence level, then the amount of partial payment for social services:

a) at home should not exceed 25% of the difference between the pension received and the regional subsistence minimum;

b) in semi-stationary conditions - 50% of the difference between the pension received and the regional subsistence minimum;

c) in stationary conditions - the amount of excess of the due pension over the regional subsistence minimum.

If the amount of the pension, including allowances, is 150% higher than the regional subsistence minimum, then social services are provided on a full payment basis.

The cost of services is determined on the basis of tariffs established for a particular region. The payment of the cost does not include the costs of providing medical care in the volume of the basic program of compulsory medical insurance, obtaining education within the limits of state educational standards.

Additional grounds on which social services are provided free of charge are determined by the executive authorities of the constituent entities of the Russian Federation.

Services rendered on a commercial basis are provided with full reimbursement of the cost.

Payment for additional social services (in excess of the guaranteed list) can be made at the expense of funds received from the sale or other alienation of property, including residential premises, securities, etc. alienated living quarters or providing it with other living quarters, as well as the right to material security in the form of food, care, necessary assistance; obtaining the written consent of the local social service administration to process the transaction.

The most important sign of the formation of the system of social services for the population is its dynamically developing infrastructure. In the Russian Federation, social services are provided by more than 6.5 thousand independent institutions and enterprises for social services for various categories of citizens, as well as more than 18 thousand structural units and services that are part of the social protection authorities of the population or social service institutions and are engaged in the provision of home-based, urgent social and other services.

It is important to emphasize that social services are very closely related to people's livelihoods. It is imperative to meet the standards of these services if basic human needs are not met: the provision of water, food, housing and clothing, access to energy sources and transport, ensuring a safe existence and health care.

Therefore, it is obvious that when developing social services, it is necessary to include a provision on the obligation of the social service to coordinate its activities with other services in order to satisfy basic human needs in the first place.

Task number 2

Describe the main stages of work with citizens' letters

All written requests are accepted centrally in one place. After checking the correctness of delivery, the letters are opened, while the envelopes are not destroyed, since the stamp on it can be proof of the date of receipt of the document. In addition, the address of the author of the appeal to which the answer is to be answered is often written only on the envelope. Therefore, the envelope is stored with the document until the end of the issue and will be filed into the file.

On the document itself, in the lower right corner, the registration stamp of the institution that received the appeal is affixed, which contains the date of its receipt and the start of work with it in this institution. Sometimes it may not coincide with the date on the envelope, since the latter is stamped by the post office, which does not always deliver the letter to the addressee on the same day. Therefore, it is from the date affixed to the registration stamp that the countdown for the execution of the appeal begins. In addition to the date, the registration stamp also indicates the registration index of the proposal, statement, complaint, which consists of the initial letter of the author's surname and the serial number of the appeal received.

Applications may be accompanied by various reference materials in originals or copies. They must be fastened together with the appeal so that they are not confused in the process of work. This concludes the first stage of work with appeals.

After the initial processing, all appeals are submitted for registration, which is maintained in a single form in the manner prescribed by the standard provision. Registration of this category of documents, in addition to the general tasks of registration - accounting, control and reference work - is also a legal evidence that they are accepted for consideration in this institution. Registration is recommended to be carried out on cards or on a computer, and only in cases where an institution, enterprise or organization receives a small number of documents from the population, you can also leave a journal registration form.

The essence of registration is a record on the card of the main search features of the document and information about the applicant. The number of copies of registration and control cards to be filled out is determined based on the needs of the organization of control over execution and reference work on appeals. Most often, these are 2-3 copies: the 1st is for the control file, the 2nd is for the reference file, the 3rd is sent along with the document to the contractor. However, before proceeding to registration, it is determined by the alphabetical card index or alphabetical book whether this appeal is repeated.

An appeal received from the same person on the same issue is considered repeated if, since the time the first proposal, application or complaint was submitted, the period established by law for their consideration has expired or the applicant was not satisfied with the answer given on the first appeal.

Re-applying during primary processing receives the next registration index, since a gross record of all incoming documents is maintained. However, in the registration card, when registering a repeated appeal, all the signs of the first document are indicated, that is, its number and date. On the repeated application itself, in the upper right corner and on its registration and control card, a mark “repeatedly” is made by hand or with a special stamp.

The model provision also provides for such a case when a citizen sent the same proposal, application or complaint to several addressees at the same time, and they were eventually redirected to one institution, organization or enterprise that can resolve the issue on the merits. All these appeals, which ended up in one place, should be accounted for under one registration index of the first received document with the addition of a serial number. For example, V-194/, V-194/2, V-194/3, etc. The registered document is reported to the head or his deputy for decision making.

Legislative and regulatory acts provide for the option when the received appeal does not fall within the competence of the institution, organization, enterprise that received it. In this case, the employee responsible for this category of documents must send it to the competent authority or the applicant for consideration no later than within five days. The response letter provides an explanation of where he should send his appeal.

If the appeal raises questions that require the decision of different competent authorities, the head of the organization that received the appeal considers the issue related to his competence, and informs the relevant organizations about the content of other issues within the established time limits.

In all cases of sending documents to other organizations, the applicants are informed about this within five days from the date of receipt of the document. In the event that the head immediately in the process of considering the document can solve the question posed in it, he reflects his decision in a resolution, which is essentially an answer. On its basis, a response letter is drawn up to the applicant.

If the question only requires clarification, the head in the resolution indicates the contractor and the deadline for writing a response explanatory document. All instructions of the head on the procedure for reviewing the document and execution are transferred to the registration and control card. Each decision taken at the request of citizens, first of all, should be based on the requirements of specific laws, a comprehensive study of the circumstances and reasons that gave rise to critical remarks.

Most often, in order to make an informed decision on an appeal, it is necessary to collect the necessary information and reference material, send a request to the places, demand an explanation from the perpetrators, send the document for verification to the subordinate authorities, organize a visit to the place of the responsible employee.

Persons whose participation may affect the objective resolution of the issues raised in the document should not be involved in the consideration of appeals. The entire process of considering citizens' appeals is subject to mandatory control.

The deadlines for the execution of appeals are determined depending on the complexity of the issues raised in them. Established as the maximum monthly period for resolving complaints, applications and proposals in all bodies. Applications and complaints that do not require additional study and verification are resolved without delay, but no later than 15 days from the date of receipt. In cases where it is necessary to conduct a special check and request additional materials in order to make decisions on a complaint or application, it is allowed, as an exception, to extend the time limits by no more than one month with a notification of this to the person who filed the application or complaint. To resolve the applications and complaints of military personnel and members of their families, shorter periods were set: in the central authorities and administration up to 15 days, in local authorities, enterprises and institutions - without delay, but no later than 7 days. The practice of work confirmed the optimality of the established deadlines for working with citizens' documents. These terms continue to be adhered to today.

Control over the timely resolution of the documents under consideration is entrusted to officials who are obliged to ensure the timely, correct and complete consideration of appeals and the execution of decisions made on the basis of citizens' appeals.

The model provision specifies in a special paragraph that letters from citizens sent to state bodies, enterprises, institutions, organizations, various recipients, demanding to report the results of consideration of proposals, applications, complaints, are taken under special control. On all copies of registration and control cards and on proposals, statements and complaints, the stamp "CONTROL" or the sign of control "K" is affixed. Proposals, statements and complaints of citizens, to which intermediate answers are given, are not removed from control.

Control over the execution is carried out according to the registration and control cards, which are placed in the control file according to the deadlines. The control file on citizens' appeals is organized and built in the same way as the control time file on other administrative documents.

All movement of the controlled document, its transfer from the executor to the executor is marked on the card indicating not only the name of the executor, but also the date of transfer of the document to him. The appeal is removed from control only after the actual implementation of the decision made on it, which is noted in the control and registration card. The order to remove from control is given by the person who made the decision on this document.

A computer is successfully used to organize control over the implementation of proposals, statements and complaints from citizens. The number of documents that can be controlled by a computer is practically unlimited. The speed of input and output of information in the computer provides operational data on the progress of the execution of documents before the expiration of the execution period, which allows for preventive, preventive control, to ensure the execution of documents on schedule. Reminders can come at any programmed frequency, the computer, if necessary, can summarize and analyze for a certain period of time the work of individual executors and structural units for the execution of citizens' appeals.

Entering data into the memory of the computer on requests is carried out from the keyboard. On the screen, you can rebuild summaries of the progress of complaints and statements on various aspects and receive the required number of copies on printing devices. The dialogue with the computer is conducted by an employee working with this category of documents. The automated system "ACS - application" helps to ensure high performance discipline, timely execution of citizens' appeals.

There are standard programs for monitoring the timing of the execution of a document on personal electronic computers (PCs) and standard programs for monitoring and reference work with citizens' appeals.

One of the important stages of work with citizens' appeals is the organization of information and reference work on them. Simultaneously with the placement of one copy of the registration on the control card in the term card index, another copy of the card is placed in the reference card index, built in the alphabetical order of the applicants' surnames. Using this card file, you can always answer the request of a citizen or institution about the status of consideration of a candy appeal. It is much more convenient to carry out reference work with an automated system that makes it possible to inquire about any details of the document.

The results of resolving the issue raised in the appeal are communicated to the applicant. Answers must be exhaustive, corresponding to the current legislation. If the specific implementation of the decision is entrusted to any other body, it is taken under control and the author of the appeal is informed about this, indicating the position of the person who is entrusted with monitoring the implementation of the decision. The decision taken by the solely competent official is communicated to the author of the appeal on behalf of the body to which the official is subordinate. The decision taken by the collegial body is communicated to the author of the appeal with reference to the number and date of adoption of this decision or in the form of an extract from the decision or protocol. Decisions to refuse positive satisfaction of the issues raised in the appeal are also communicated in writing. At the same time, the refusal must be reasoned, the reasons and grounds for the refusal must be indicated with reference to the current legislation and decisions of the competent authorities.

The secretary conducting office work on citizens' appeals is obliged to systematically analyze this category of documents. Periodically (once a month or quarter), analytical reviews or certificates are compiled, which reflect the issues on which applications were submitted, their number for each issue, the number of positive and negative decisions. In addition, the references indicate; how many appeals were resolved on time, how many were overdue, and why. Such an analysis serves to identify the causes that give rise to the violation of the rights and interests of citizens, to study public opinion, to improve the work of state bodies, enterprises, institutions and organizations.

On each document, after the final decision and execution, the inscription "VDELO" is made and the personal signature of the official who made this decision is put.

In accordance with the requirements of the Model Provision, proposals, applications, complaints must be returned after their resolution to employees who conduct office work on appeals with all materials related to them and a copy of the registration and control card for centralized formation of the case and file cabinet. The formation and storage of cases with performers is prohibited.

The employee who maintains the current storage of appeals forms them into cases, separately from the general correspondence. At the same time, together with the appeal, a copy of the answer and all documents related to this issue collected during its consideration are filed, i.e. each appeal constitutes an independent group in the case. Within the case, these groups of documents on appeals are usually arranged by the names of the applicants in alphabetical order. If the institution receives a large number of applications from citizens, then each case is opened by one or more initial letters of the names of the applicants. For example, “Proposals, statements, complaints of citizens about the letter “A”, “B”, “C”, etc. If there are few appeals, they can be grouped into one or two cases. Collective letters are concentrated in a separate case. Moreover, proposals, statements and complaints of citizens on the work of organizations are grouped separately from appeals on personal issues. social service population complaint

With a small number of calls, they can be placed in cases and in chronological order. Additional materials that have appeared on the issue related to the appeal or repeated appeal are filed with the first group of materials. Only executed documents are grouped into cases. The cover of the case with proposals, statements and complaints of citizens is drawn up in the prescribed form.

Completed cases with proposals, statements and complaints of citizens are stored in institutions, organizations and enterprises for reference and other purposes. Their heads are responsible for their safety, as well as for the safety of all documents. The storage periods for this category of documents are indicated in the articles of the List of standard documents generated in the activities of state committees, ministries, departments and other institutions, organizations, enterprises, indicating the storage periods.

As can be seen from the above articles of the list, ordinary appeals of a personal and secondary nature, which make up the vast majority of this category of documents, are stored for 5 years, but proposals that are interesting for history and are of practical importance will be stored permanently. All cases with appeals that have a permanent storage period are transferred one year after the completion of the office work on them to the archive of the institution, and then to the state archive.

Preparation of proposals, statements and complaints of citizens and submission to the archive includes: filing cases, conducting an examination of the value of the document, compiling inventories. Depending on the terms of storage, full or partial registration of cases is carried out. The execution of cases is the function of a person, usually a secretary, responsible for working with proposals, statements and complaints from citizens.

Bibliography

1. Zimnukhova A.V. Social services for elderly citizens and disabled people // Sotsial. Job. - 2009. - No. 1. - S. 39-41.

2. Nesterova G.F. Technologies of social work with elderly and disabled persons / G.F. Nesterova, S.S. Lebedeva, S.V. Vasiliev. - M.: Academy: Mosk. textbooks, 2011. - 320 p.

3. Fundamentals of social work with the elderly: study method. allowance for university students / Ministry of Education Ros. Federation, Magnitog. state un-t; [V.A. Vladimirtsev and others]. - Magnitogorsk: Magnitogorsk Publishing House. state un-ta, 2001. - 69 p.

4. Pikalov I.M. Organization of social services and life of elderly people in a boarding house // Worker of a social service. - 2011. - No. 10. - S. 25-27.

5. Sokolova V.F. Theory and practice of rehabilitation of elderly citizens: textbook. allowance / V.F. Sokolova, E.A. Beretskaya; Ros. acad. Education, NOU VPO "Moscow Psychological and Social Institute". - M. : Flinta: NOU VPO "MPSI", 2012. - 194 p.

6. Social adaptation and social rehabilitation of the elderly and disabled: an integrated approach: Sat. scientific Art. / under total ed. MM. Gladkova. - Balashov: Nikolaev, 2009. - 76 p.

7. The Constitution of the Russian Federation;

8. Office work (Documentary support of management): a textbook for universities. M.: UNITY-DANA, 2000. 359 s;

9. Kuznetsova T.V., Mosyagina O.V., Ovchinnikova N.V. Organization and documentation of work with proposals, statements and complaints of citizens. Teaching aid. M.: RGGU, 1992. 74 s;

10. Rybakov A.E. Clarifications on issues related to citizens' appeals//Secretary-referent. - 2004. - No. 8 (35). - P.34-38.

A country's society is not considered prosperous if its citizens, who find themselves in difficult life situations, are unable to receive social protection and assistance. The development and financing of various types of social services are no less important in achieving the well-being of the country than the growth of the economic, scientific, health, educational and cultural fields.

In Russia, the list of social services for the disabled and the elderly is guaranteed by the Federal Law of 1995 and revised in 2004. But it should not be assumed that social support applies only to disabled citizens, namely: needy disabled people and pensioners. In modern legislation, the categories of people who have the right to social services have been significantly expanded. This means that the nature and form, the list of types of social services aimed at supporting the needy population has changed.

Main types

Social services as one of the most important factors of social protection of the population of the Russian Federation currently has nine main types, which should contribute to the practical solution of difficult situations in the life of society as a whole, individual families and individuals. Here is the list of services:

1. Stationary.
2. Semi-stationary (day and night departments).
3. Home service.
4. Providing temporary shelter.
5. Social rehabilitation.
6. Urgent service.
7. Material aid.
8. Social consultation.
9. social patronage.

It is necessary to consider in more detail what kind of assistance each of these types of services provides to the clients of social centers, as well as which of the needy citizens has the right to use them.

Stationary service

Stationary social types of social services mean round-the-clock stay of needy citizens in institutions specially equipped for this purpose. Such institutions are intended for people who are completely or partially incapable of self-care and (or) movement, in need of outside care, domestic services, constant supervision, medical assistance, namely:

• pensioners;
• veterans;
• disabled people (both adults and children);
• citizens with physical or mental disabilities;
• orphans and minors who find themselves in difficult life situations or deprived of guardianship.

Institutions of stationary types of social services differ in purpose, stay in them can be temporary or permanent. There are boarding houses of a general type, where citizens of retirement age, adult disabled people (the first, second group) are admitted, who are completely or partially incapable of self-service.

For minors, institutions of a general type are provided, where orphans, children without permanent or temporary parental care or who find themselves in a difficult life situation for the child are sent.

Children's stationary institutions can be specialized, intended for minors with physical disabilities, mental disorders, and disabled people. Psychoneurological boarding schools for adults also belong to similar types of social service institutions.

home service

One of the forms of social support is implemented in relation to the disabled and pensioners who are able to carry out at least the necessary self-service activities. When these people do not have an urgent need to move to stationary institutions, social workers provide assistance to clients in their usual domestic environment, that is, at home.

Under the types of social services of this kind is meant medical first aid, various household and hygienic services, food delivery.

At home care is also provided to people who cannot be placed, according to the list of contraindications, in stationary institutions, but depend on outside care.

Specialized district centers are obliged to their clients:

• provide timely medical care;
• organize food delivery;
• assist in the purchase of medications;
• organize escort to medical institutions;
• help maintain conditions that meet hygiene requirements;
• to facilitate the receipt of legal and legal services;
• assist in the implementation of funeral services.

Semi-stationary service establishments

Semi-stationary social services refer to the forms and types of services that are also carried out in special institutions, but not constantly, but at certain times of the day. Such service extends to the disabled and pensioners who are able to actively move around and serve themselves, to children who are in difficult psychological, physical and material circumstances.

In these institutions, social service workers provide services to citizens in the following form:

• provide hot meals, a bed with a clean bed and other living conditions, as well as basic conditions for leisure;
• help to get vouchers for sanatorium treatment, health-improving and rehabilitation measures, to achieve prosthetics;
• organize conditions for sanitary and hygienic actions;
• provide psychological assistance;
• assist in obtaining vocational training, education, employment;
• help to get legal services;
• provide funeral services.

Also in the Russian Federation there are semi-stationary institutions for night stay. They provide lodging for the night, the necessary first aid, free one-time meals, hygiene products and other social services to citizens who do not have any specific employment and housing, as well as those who have recently been released from places of detention. The workers of social centers also help the latter to restore documents, social ties with relatives and housing rights.

Temporary shelter establishments

Unlike semi-stationary institutions that operate only at certain times of the day, social hotels, shelters and specialized adaptation centers provide social service clients with temporary round-the-clock shelter and some other types of services.

Temporary shelter, first of all, is necessary for children who find themselves without housing: orphans; children deprived of parental care; subjected to domestic violence; found themselves in situations that are difficult for the child. A special program of social service principles has been organized for such children.

In the types of social services for minors in temporary shelters, the range of services and activities is much wider than for adults. In addition to comfortable housing, food, medical care, hygienic conditions and organized leisure activities, children receive the assistance of educators, teachers, psychologists, legal and legal representatives. Such shelters act as social rehabilitation centers for children. They help arrange the further fate of minors, thereby preventing child homelessness.

Also, temporary shelter with food, good living and living conditions is provided to the disabled, pensioners who are able to move around and at least partially serve themselves.

Such types of social services are used by people who need supervision, but are temporarily deprived of the care of their relatives due to the illness of their guardians, their departure on vacation, business trips and other reasons for absence.

Temporary shelters can be used by people who have become victims of violence, natural disasters, military conflicts, the homeless and other citizens.

Material aid

Speaking about the types of social services, the population receives them mainly in the form of long-term services. Financial assistance is of a short-term or one-time nature and is provided to poor and needy citizens who find themselves in a difficult situation, such as, for example, the consequences of a natural or social disaster.

Material support can be expressed in the form of money, as well as items of clothing, shoes, warm and children's clothes, hygiene, transport and technical equipment, fuel, and others.

Urgent social service

This is a one-time assistance that citizens receive in specialized departments of social services. The forms and types of urgent support are used, first of all, by the disabled and the elderly. A much smaller percentage is made up of single citizens, large and single-parent families, the unemployed, homeless, victims of fire, refugees and other people.

Anyone in need who has fallen into a difficult life situation can count on urgent one-time assistance. To do this, you must submit an application to the CSO branch and attach a document that confirms the minimum income or entitles you to receive social assistance.

Urgent departments can, on a one-time basis, provide clothes, warm clothes, items needed in the first place, food rations or hot food, provide elementary or organize emergency medical care, assist in finding employment, legal and other consultations.

Cash assistance in emergency social support offices is provided when citizens need small amounts, for example, to obtain or restore documents and other similar actions.

social consultation

No less than material, in the work of social centers, advisory support to clients is important, which consists in the following types of assistance:

• informational;
• psychological;
• pedagogical;
• legal.

Contact information (when communicating directly with a specialist), as well as written and remote (by telephone) consulting assistance is provided in almost every institution of social services.

In addition, information and psychological support can be obtained from one of the 300 hotlines operating in the country. And this practice continues to spread.

Who and why resorts to advisory activities in social services? Disabled and retired people who find it difficult to adapt to certain changes and conditions in their lives. The work of social counseling centers is to identify among this category of people those who need psychological support, legal advice, and work in the family in order to ease social tension, ensure proper contact and favorable relations of the individual with his family and society.

Persons with disabilities can receive the most complete information regarding education, vocational training and employment. Retirees more often seek help with paperwork and advice on pensions and benefits, judicial protection of their rights, and other issues.

Social advisory support also covers other categories of citizens in need: large families, single-parent and dysfunctional families, women, children, the unemployed and the homeless.

Rehabilitation services

Social rehabilitation is a complex process of medical, psychological, labor and professional measures aimed at:

• restoration and preservation of health;
• support for social adaptation, the most fulfilling life of a person in society and family;
• assistance in arranging the most favorable living conditions.

Clients of social rehabilitation services are people with disabilities, disabled people, pensioners who have suffered serious illnesses, juvenile delinquents, women and children who have been subjected to violence, and citizens who have found themselves in difficult situations.

With regard to the disabled, such rehabilitation helps such people restore their social status, achieve material independence, and adapt in the family and society.

To achieve this goal, there is a special focus on types of social services in rehabilitation departments. Disabled people are helped to find a job, get vocational training, if necessary, they are assisted in providing mobile and vehicles, they are assisted in prosthetics.

social patronage

Of all types of public services, social patronage is aimed at controlling special families and minors who require constant and long-term monitoring by social services, assistance in the necessary material, economic, household, medical and preventive assistance, as well as the participation of teachers, psychologists and representatives of law. Such work is carried out by city or district Child and Family Support Centers, moreover, it is considered not a social service, but an accompaniment.

Which families and children are subject to patronage? Those who are in a socially unfavorable and dangerous situation with a tendency to reduce the ability to independently provide for basic needs and living conditions. Close attention is paid to families where parents or guardians ignore their obligations regarding the maintenance, upbringing, education of minors, show cruelty towards them or their behavior have a negative impact on the behavior of children.

Also, families who find themselves in difficult living conditions and are unable to cope with the situation on their own need social support. These are single-parent, large families, parents raising children with disabilities, or who are themselves disabled. In each individual case, the ways and methods of patronage work are selected individually.

In the Russian Federation, a new system of social services and security is gradually being built, which will meet current social needs. Such a system should be based on the real incomes of citizens and their pressing problems. After all, developed social support for the most unprotected and vulnerable segments of the population reflects the economic stability of the state.

On January 1, 2015, Federal Law No. No. 442-FZ "On the basics of social services for citizens in the Russian Federation" (hereinafter - Federal Law No. 442-FZ).

According to Federal Law No. 442-FZ, social services are provided to citizens in the following forms:

• stationary social services;
• semi-stationary social services;
• social service at home.

The procedure for providing social services in any of the three forms is similar with minor differences, to receive social services, follow the following algorithm:

Step 1. Collecting the necessary documents (for the recipient of social services and (or) his legal representative):

1. a photocopy of a passport or other identity document (pages with a photo and registration). For a minor under the age of 14 - a birth certificate containing information about the place of residence in Moscow;
2. a photocopy of a passport or other document proving the identity of one of the legal representatives (for a minor or incapacitated citizen);
3. a document containing information about circumstances that worsen or may worsen the living conditions of a citizen - for the purpose of recognizing a citizen as in need of social services;
4. a document confirming the circumstances that objectively impede the fulfillment by family members or relatives of the duties of caring for a citizen incapable of self-service - in the case of an appeal from a citizen living in a family or if he has close relatives;
5. the original medical report on the state of health of the citizen, including the absence of contraindications for receiving social services (can be obtained at the clinic at the place of residence);
6. a photocopy of a certificate of disability from a federal state institution of medical and social expertise (in the case of applying for social services for a disabled person);
7. the original conclusion of the medical commission of a psychoneurological dispensary or hospital with a detailed diagnosis and an indication of the recommended type of social service organization - for the inpatient form of social service;
8. the original conclusion of the psychological, medical and pedagogical commission - in the case of an application for the provision of social services to a minor citizen suffering from mental disorders;
9. a court decision on recognizing a citizen as incapacitated or with limited capacity - for an incapacitated or with limited capacity citizen;
10. a certificate of release from places of deprivation of liberty - for a citizen from among persons released from places of deprivation of liberty, for whom administrative supervision has been established and who have partially or completely lost the ability to self-service;
11. original certificate containing information on the income of a citizen and members of his family for the last 12 calendar months preceding the application (with the exception of the information specified in clause 2.2.12 of Decree of the Government of Moscow No. 829-PP dated December 26, 2014 the city of Moscow” (hereinafter referred to as the Procedure) - can be obtained at the branch of the Pension Fund of the Russian Federation at the place of residence;
    12) an identity document and a power of attorney - for persons applying in the interests of the recipient of social services (both specific authorized persons and guardian organizations can act as legal representatives of a citizen).

Possible questions when implementing Step 1:

• “a document containing information about circumstances that worsen or may worsen the living conditions of a citizen - for the purpose of recognizing a citizen in need of social services” - this means a list of information and documents on the appropriate form of social services requested as part of interdepartmental interaction and confirming circumstances that worsen (or capable of worsening) the living conditions of a citizen. Among such documents may be a certificate on the composition of the family, a certificate on the amount of the pension, a petition from the relevant authorities and institutions. For example, a citizen has partially lost the ability to self-service due to age and disability, it is difficult for him to take care of himself on his own and he wants to arrange social services for himself at home, so that he can be helped by a social worker. In this case, the citizen must provide a certificate from the place of residence on the composition of his family (or an extract from the house book), which would contain information confirming that he is living alone or alone (and therefore there is no one to look after him). If the closest relative (for example, a daughter) is registered with the citizen, but in fact she lives separately from her father (in another locality), and this is documented, in this case the citizen is also recognized as living alone.
• “a document confirming circumstances that objectively impede the fulfillment by family members or relatives of the duties of caring for a citizen unable to self-service, - in the case of an appeal from a citizen living in a family or if he has close relatives”, - means the following circumstances: prolonged illness (more than one month), disability, retirement age, remoteness of residence from a citizen in need of care, frequent and long business trips of close relatives and family members. Thus, the relevant documents may be extracts from the medical history, a certificate of disability, a certificate of the actual residence of relatives.

Step 2. Submit an application for the provision of social services in writing or electronically

To submit a written application, contact in person (or through a legal representative) at the place of residence to the Territorial Division of the Department of Social Protection of the Population of Moscow or to the Multifunctional Center for the Provision of Public Services. To apply electronically, use the Internet portal of state and municipal services.

In the application, indicate the form of social services and the desired providers of social services from the Register of providers (clause 1 of the Order of the Ministry of Labor of Russia dated March 28, 2014 N 159n. If you find it difficult to choose social service providers, contact the USZN employee for help).

Attach the originals and photocopies of the collected documents to the application (see Step 1.). Your application is registered on the day you apply to the USZN.

Possible questions when applying electronically:

• If a citizen is already registered on the Portal of State and Municipal Services, then to apply, you need to log in with your SNILS and password, then open the link "Electronic Services", then - "Ministry of Health and Social Development", then - "Department of Social Protection" , then - "Reception of applications from citizens", in the window that opens - click "Get a service", fill in all the fields and send an application. Within three working days following the day of filing the application, the fact of receipt of the application is confirmed by a response message to the applicant in electronic form indicating the list of required documents and the calendar date of his personal appeal to the Department of Social Protection of the Population, or reports a reasoned refusal to accept the application.
• If a citizen is NOT registered on the public services portal, then the procedure is supplemented: for initial registration, the following documents are required: a passport of a citizen of the Russian Federation, an insurance certificate of state pension insurance, a certificate of registration with the tax authority of an individual at the place of residence in the territory of the Russian Federation, and so the same mobile phone, Internet access and e-mail address. On the main page of the Portal, click on the "Login/Register" link, then fill in your information, check the accuracy of the data you enter, then follow the instructions provided, then confirm your actions by clicking on the link provided in the email or by entering the code sent via SMS to a mobile phone number. The final stage of registration is to confirm the identity of a citizen through municipal activation centers (these are social protection authorities, employment centers and MFCs). In this case, you must appear in person and have an identity document with you.
• Often a citizen (his legal representative) has the opportunity to apply for the provision of social services directly to the selected providers of social services, bypassing the department of social protection / MFC.

Step 3 Wait for a decision on your application

The waiting period usually does not exceed 5 working days from the date of application for the provision of social services:
Within two days, the completeness and reliability of the information provided is checked.
USZN no later than three working days from the date of registration of the application:

• establishes the size of the average per capita income of a citizen for the purposes of providing social services;
• organizes a survey of the material and social conditions of residence of a citizen at his place of residence, based on the results of which an appropriate act of examination of material, living and social conditions of residence is drawn up (clauses 2.8, 2.9 of the Procedure).

After checking the documents and drawing up an inspection report, the USZN, no later than two working days, makes one of the following decisions:

• on the recognition of a citizen in need of social services (see Article 15 of the Federal Law No. 442);
• on the denial of social services (clauses 2.11, 2.12 of the Procedure).

Decisions regarding the semi-stationary form of social services and regarding the form of social services at home are made by the USZN, and regarding the stationary form of social services - by the Department of Labor and Social Protection of the Population of Moscow (clauses 2.13, 2.14 of the Procedure).

The decision to recognize a citizen as in need of social services indicates (clause 2.17 of the Procedure):

1. the form of social service and the timing of the provision of social services;
2. rules for the provision of social services free of charge, for a fee or partial payment;
3. information about the legal representative (if necessary).

The citizen is notified of the decision made no later than two working days from the date of the adoption of the said decision in a manner that provides confirmation of receipt of such notification with a copy of the decision attached (clause 2.20 of the Procedure).

Possible questions when implementing Step 3:

• In the event that a citizen was refused in the provision of social services, there could be the following reasons:
  the presence of medical contraindications to social services (alcoholism, quarantine infectious diseases, severe mental disorders, active form of tuberculosis, venereal and other infectious diseases requiring inpatient treatment);
  non-compliance of the documents submitted by the citizen or his legal representative with the requirements (including the filing of an application on behalf of the applicant by an unauthorized person);
  non-submission of documents by a citizen (or submission not in full);
  submission by a citizen of deliberately false information and documents, in form or content that do not meet the requirements of the current legislation;
  Lack of grounds for recognizing a citizen as in need of social services in the form of social services specified in the application for the provision of social services;
  Absence of circumstances objectively preventing family members or close relatives of a citizen from fulfilling the duties of caring for a citizen who is not capable of self-care, when a citizen lives in a family or has close relatives.
• If the refusal is related to the impossibility of providing a specific form of social service or the provision of an incomplete (invalid) set of documents, then the citizen is explained the possibility of submitting a new application indicating a different form of social service or completing documents (clauses 2.15, 2.16 of the Procedure).
  ё separate types of payments from among the payments (specified in clause 5 of the Rules) are not contained.

Step 4 Obtaining an individual program for the provision of social services

If a citizen is recognized as in need of social services, the next stage begins. An individual program for the provision of social services (IPPSS) according to the approved form is drawn up no later than 10 working days from the date of application. The form of an individual program for the provision of social services, approved by Order of the Ministry of Labor of Russia No. 874n dated November 10, 2014

An individual program is a document that provides for a form of social service, composition, volume, frequency, conditions, terms for the provision of social services and social support activities (clause 3.2 of the Procedure). An individual program is drawn up based on the citizen's need for social services. Social services are divided into the following categories: social and domestic, social and medical, socio-psychological, social and labor, social and legal, services in order to increase the communicative potential of recipients of social services with disabilities, urgent social services. It also displays contact information for recommended social service providers.

A citizen has the right to participate in the preparation of the ICPSU.

The individual program is drawn up in two copies, one of which remains in the USZN database, and one is given to the recipient of social services. The IPPSU is subject to revision in accordance with changes in the citizen's needs for social services, but at least once every three years (clauses 3.3, 3.4 of the Procedure).

* Note: urgent social services are provided without drawing up an individual program.

Possible questions when implementing Step 4:

• A citizen, in order to provide him with social services, has the right to apply for the provision of social services to any provider - both an organization providing social services and an individual entrepreneur providing social services. A citizen is not obliged to apply only to those providers of social services that were listed in his IPSSU (the specified list of providers is advisory for a citizen)
  * If a citizen has changed his place of residence, moved to another region, in this case, according to the current legislation, the individual program drawn up at the former place of residence remains valid in the scope of the list of social services established in the subject of the Russian Federation at the new place of residence. At the same time, in the region at the new place of residence, a new individual program is drawn up for the citizen.
• A citizen or his legal representative has the right to refuse social services, social services, several of the social services included in the individual program. The refusal is made in writing and entered into the individual program.
• If at some point a citizen needs a social service that is not included in the IPSSU, in this case he has the opportunity to use this service on the terms of partial or full payment.
• The term for the implementation of the ICPSU cannot be indefinite, because. in accordance with the current legislation, the approved ICPSU is subject to mandatory review at least once every 3 years.

Step 5 Choosing a provider of social services, concluding an agreement

Select a provider on your own from the proposed Register of Providers of Social Services in Moscow and contact him (in person or through a legal representative) with a copy of the decision to recognize a citizen in need of social services and IPPS (clause 4.1 of the Procedure).

Important! A citizen must apply to a social service provider to conclude an agreement no later than 180 calendar days from the date of the decision and no later than the expiration of half the period for the provision of social services, which is indicated in the decision and the individual program (clause 4.2 of the Procedure).

The contract is concluded no later than one business day following the day the citizen applies to the social service provider with a copy of the decision and an individual program (clause 5.2 of the Procedure).

The contract must contain mandatory conditions for payment for the services provided, suspension of social services, termination of the provision of social services (clause 5.3 of the Procedure).

* Note: urgent social services are provided without drawing up an agreement and within the time frame determined by the need of the citizen.

Possible questions when implementing Step 5:

• A citizen, in order to provide him with social services, has the right to apply for the provision of social services to any provider - both an organization providing social services (as a rule, these are integrated social service centers) and an individual entrepreneur providing social services. A citizen is not obliged to apply only to those providers of social services that were listed in his IPSSU (the specified list of providers is advisory for a citizen)
• A citizen may receive a refusal from the provider to receive social services of the inpatient form of service due to the presence of medical contraindications indicated in the conclusion of the health facility.
• In accordance with the current legislation, if necessary, the terms of the contract between the social service provider and the citizen (his legal representative) can be revised with the consent of the parties.
• Prior to the conclusion of the contract, the citizen has the right to receive emergency assistance from the supplier, if circumstances so require. The basis for the provision of urgent social services is the application of a citizen (his legal representative), as well as the receipt from medical, educational or other organizations that are not part of the social service system, information about a citizen in need of the provision of urgent social services.

Urgent social services include:

1. provision of free hot meals or food packages;
2. provision of clothing, footwear and other essentials;
3. assistance in obtaining temporary housing;
4. assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services;
5. assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work;
6. other urgent social services.

• If a citizen needs a social service that is not provided for by the content of the IPSAS and the terms of the contract, he has the right to use it on a paid basis.
• A citizen does not have the right to demand from the provider of social services on credit or to third parties (relatives, neighbors, etc.)
• In the case of the provision of social services to a child / minor, when concluding an agreement, the recipient of social services cannot also be the parents or the whole family, but only the person in respect of whom this agreement was drawn up. At the same time, if not only the child is recognized as needy, but, for example, the whole family, then in this case the IPPSU and the contract are drawn up separately for each family member.

Step 6 Payment for social services, performance of the contract

The provision of social services to citizens is free of charge, for partial or full payment (clause 6.1 of the Procedure).

The amount of the monthly fee for the provision of social services and the procedure for its collection are established by the agreement (clause 6.6 of the Procedure). The calculation of the monthly fee for social services depends on the level of average per capita income of the recipient of services.

Services are provided free of charge to the categories of citizens specified in Part 1 of Article 31 of Federal Law No. 442-FZ, namely: 1. Minor citizens 2. Persons who have suffered as a result of emergencies, armed conflicts 3. Persons whose income is less than or equal to the average per capita income in the region (living wage).

Services that can be provided free of charge include social services included in the Territorial list of state-guaranteed social services. Additional social services that are not included in the specified list are provided on terms of full payment in accordance with the approved tariffs.

If a disabled or elderly citizen (women over 55, men over 60) lives with children/relatives of working age, social services are provided for a fee.

The fee for the provision of social services may be changed on the grounds specified in Federal Law No. 442 (clause 7.1 of the Procedure).

Possible questions when implementing Step 6:

• When calculating the average per capita income, pensions, allowances, scholarships and other similar payments (monthly cash payments, lump-sum cash payments, compensation payments, various types of subsidies, material assistance, supplements to pensions and other types of payments received by citizens in connection with their certain social status) received by a citizen in cash in accordance with the legislation of the Russian Federation or received from a foreign organization in connection with the activities of its separate subdivision in the Russian Federation.
• The social service provider has the right to unilaterally change the amount of the monthly fee only in the following cases:

1. changes in tariffs for social services approved by regulatory legal acts;
2. changes in the subsistence minimum;
3. changes in the income of a citizen receiving social services.

• The provider is obliged to notify the beneficiary of any changes in writing. In case of disagreement with the new terms of payment for social services, a citizen has the right to refuse further execution of the contract.
• In the event of an unreasonable refusal of the provider to provide social services, the citizen has the right to terminate the contract unilaterally or apply to the court for the protection of his rights.
• In case of detection of improper performance of a social service, a citizen has the right to demand the gratuitous elimination of the admitted deficiencies in the service or a corresponding reduction in the price of the service provided. If the shortcomings of the service provided have not been eliminated in time, the citizen (his legal representative) has the right to terminate the contract ahead of schedule and demand compensation for losses in accordance with applicable law.
• Home social services may be provided temporarily, for up to 6 months, or permanently.
• If a citizen does not comply with the terms of the agreement on payment for the services received (or other conditions stipulated by the form of the agreement), the social service provider has the right to suspend the agreement until the debt is paid, or terminate the agreement unilaterally.
• Refusal of a citizen (his legal representative) from social services / social services releases the authorized body and social service providers from responsibility for the provision of social services, social services.

Social services provided to citizens in the form of social services at home:

1.1. Social services:

• Purchase and delivery at the expense of the recipient of social services to the home of food, hot meals from trade organizations.
• Help with cooking.
• Help with eating.
• Purchase and delivery at the expense of the recipient of social services to the home of essential goods.
• Assistance in house cleaning.
• Delivery of water, heating of stoves, assistance in providing fuel (for those living in residential premises without central heating and (or) water supply).
• Delivery of things for washing, dry cleaning, repair and their return delivery at the expense of the recipient of social services.
• Assistance in organizing the repair of the premises and its subsequent comprehensive cleaning.
• Assistance in paying for housing and utilities, communication services (including taking readings from metering devices for the consumption of heat energy, hot and cold water, gas, filling out receipts, paying bills).
• Assistance in organizing the provision of services by trade organizations, organizations providing utilities and communication services, as well as other organizations providing services to the population.
• Delivery of books, purchase of newspapers and magazines at the expense of recipients of social services.
• Registration of subscriptions to newspapers and magazines at the expense of recipients of social services.
• Assistance in visiting theaters, exhibitions and other cultural events.
• Short term childcare.
• Assistance in the preparation of documents for the burial.

1.2. Socio-medical services:

• Promoting health-conscious care.
• Health monitoring.
• Provision of primary pre-medical health care in an emergency form.
• Performing medical procedures, dressings, injections as prescribed by the attending physician.
• Provision of sanitary and hygienic services.
• Assistance in providing medical care.
• Assistance in conducting medical and social expertise.
• Assistance in carrying out rehabilitation activities (medical, social), including for the disabled, on the basis of individual rehabilitation programs.
• Assistance in providing medicines and medical devices according to the conclusion of a medical organization.
• Visiting recipients of social services located in medical organizations in stationary conditions.
• Assistance in obtaining vouchers for sanatorium treatment.

1.3. Socio-psychological services in the form of psychological assistance.

1.4. Social and pedagogical services in the form of assistance in obtaining education and (or) a profession for disabled people, taking into account the peculiarities of their psychophysical development, individual capabilities.

1.5. Social and labor services in the form of assistance in finding employment.

1.6. Social and legal services:

• Assistance in obtaining social support measures, including benefits.
• Assistance in obtaining free legal assistance in the manner prescribed by law.

Social services provided to citizens in a semi-stationary form of social services

2.1. Urgent Social Services:

• Providing free hot meals or a set of products.
• Providing one-time assistance in the form of food packages, clothes, shoes and essentials.
• Provision of clothing, footwear and other essentials.
• Assistance in obtaining temporary housing.
• Assistance in obtaining emergency psychological assistance with the involvement of psychologists and representatives of traditional religious denominations in this work.
• Organization of emergency psychological assistance.
• Assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services.
• Provision of one-time services to citizens in need of a one-time provision of social services.
• Provision of socio-economic support to children and families with children (clothes, food and other assistance).

2.2. Social services:

• Catering, household and leisure services.
• Providing hot meals.
• Organization of cultural and leisure activities.
• Provision of temporary stay in social service organizations.
• Provision of furniture for use.
• Providing in-kind assistance in the form of clothing and footwear.
• Providing bedding and toiletries.
• Leisure activities (books, magazines, newspapers, board games, etc.).
• Purchase of railway tickets for travel to the former place of residence (if needed).
• Assistance in organizing recreation and health improvement of children.

2.3. Social and psychological services:

• Assistance in obtaining psychological assistance.
• Providing psychological support, conducting psycho-correctional work.
• Assistance in the restoration of social ties.
• Assistance for further life arrangement.
• Assistance to parents in the upbringing of children, including assistance in conflict situations.
• Providing comprehensive psychological and pedagogical assistance.
• Social patronage of families with children in a socially dangerous situation.
• Social patronage of orphans and children left without parental care, graduates of organizations for orphans and children left without parental care under the age of 23 years.

2.4. Socio-medical services:

• Provision of primary pre-medical health care.
• Organization of medical and recreational activities.
• Provision of medical and social care taking into account the state of health of the recipient of social services.
• Assistance in passing the examination in the institutions of medical and social expertise.
• Organization of medical examinations.
• Assistance in hospitalization in medical organizations, escort to medical organizations.

2.5. Social and legal services:

• Assistance in the preparation of documents, excluding cases of execution of documents affecting the interests of third parties, assistance in writing letters.
• Assistance in obtaining free legal assistance.
• Assistance in the restoration of lost documents.
• Providing assistance in organizing pensions and providing other social benefits.
• Assistance in the preparation of documents for the device in the organization of stationary social services.
• Assistance in registration as those in need of residential premises.
• Assistance in the restoration in court of the rights to illegally alienated residential premises.
• Assistance in representation in court in order to protect the rights and interests.

2.6. Social and educational services:

• Carrying out activities to restore professional skills.
• Assistance in vocational training.
• Assistance to minors in matters of vocational guidance, education and employment.

2.7. Social and labor services in the form of assistance in finding employment.
2.8. Services to increase the communicative potential of recipients of social services with disabilities, including children with disabilities:

• Training of disabled people (disabled children) in the use of care products and technical means of rehabilitation.
• Carrying out social and rehabilitation measures in the field of social services.
• Training in behavior skills in everyday life and public places.
• Providing assistance in teaching computer literacy skills.