Reference numbers at Rostelecom. Rostelecom hotline - free technical support phone number

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then in a simple way is a call to customer support. In the most major cities Russia has created special call centers that receive calls from all over the world. settlements countries. For convenience, each service has its own hotline and special numbers so that a specialist can short time find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

On your phone, you can call a short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Subscribers home phone can order long-distance and international calls by number 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09 .

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don't want to wait, you can simply leave a request at personal account. To do this, go to the address lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you solve your problem.

Even the most high-quality and reliable communication can fail. And then users have to either wait until the problem goes away on its own, or look for ways to solve it. An excellent option for dealing with the difficulties that Rostelecom subscribers encounter is a help desk. The contact center telephone number can be found on the company's official website. Additionally, it is specified in the service agreement.

The big advantage of such a service is not only the ability to restore communication or call a technician, but also the provision of reference information, without which it is impossible to fully use the services provided by the company.

All support is provided to customers free of charge, and anyone can reach the operator. But in order to reduce the waiting time, it is better to use special numbers that allow you to contact specialists on narrow issues and specific topics. For calls please dial:

• 88001000800 – sales and assistance service;
• 84957274977 – information desk providing information about connected services and tariffs;
• 84957274907 – automatic information service;
• 88001002525 – change tariffs and obtain information about various tariff plans.

Additionally, each user can use the Rostelecom regional help desk; the telephone number for inquiries and technical assistance can be found in the customer service agreement.

Other options

In addition to standard support numbers, subscribers have other ways to get help. Users are able to:

• fill out the feedback form on the official website;
• write to the online chat on the Rostelecom portal;
• report problems to official group companies on one of the social networks;
• use chat in the mobile application;
• send a letter to receive subscriber services by email.

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The operator Rostelkom provides Internet connection, television, and city telephone services. A problem or malfunction can occur with any of the systems. Where to turn if you couldn’t solve the problem yourself? Of course, to the operator providing the service.

Where can I find Rostelecom technical support number?

1. If the subscriber still has packaging from equipment received from Rostelecom, then they are stylized for the operator. They always have a technical support number written on them, which you can call and quickly resolve any problems that arise and get an answer to your question.
2. Technical support numbers are specified in the provider’s service agreement.
3. Rostelecom's technical support telephone number can be found on advertising brochures and in existing sales offices.
4. You can also find a telephone number in media advertisements - numbers for obtaining reference information are usually indicated here.
5. You can ask at the Rostelecom office reference number from consultants.
6. In many cities and regions, local support numbers are available to users; operators can use them to help solve a particular problem. in case of emergency. To obtain information on such numbers, you need to contact your local Rostelecom subscriber service office.

Rostelecom's support service has also posted its details on the provider's official website. Here you can find all the necessary telephone numbers to receive help and simply information of interest. Where can I find the number on the website?

• You need to find the “Support” section in the menu on the website and go to it;
• Find the required phone numbers in the list of combinations presented.

Before this, you must select your region in which the subscriber lives, since there is no single Rostelecom help desk number. The exception is a special number: 8-800-100-08-00. You can call this number from any corner of the country to apply for connection to any service: telephone, Internet, television.

Rostelecom help and information service numbers

The Rostelecom technical support service in Moscow and the Moscow region will answer at 8-800-707-12-12. There is no need to look for it on the provider’s official website, since in Moscow the Internet and television are provided to subscribers under the “Online” brand. It is on the website of the Online operator that you can find a technical support number that you need to call if you have problems with Internet access and television.

If a person just needs to get information related to the connection, then Rostelecom’s support service will not help.

In this case, you will need to use a single number 8-800-707-80-00 or 8-800-100-08-00. Using the registered numbers, everyone has the opportunity to obtain all the information on connecting to television, the Internet and a landline telephone, fill out applications for changing the tariff, connecting to additional services provided by the provider.

Technical support for fixed line services (for landline phone owners) - +7-495-727-49-77. By calling this number, subscribers can:

1. Complain about the quality of your landline phone.
2. Get information about city and country codes.
3. Find out details about new and old, current tariffs and services of Rostelecom.
4. Receive a certificate of balance and availability of debt by number.
5. This number is open 24 hours a day, without weekends and holidays.

When calling the number +7-495-727-49-77, the subscriber will be taken to an automated information service. This service operates 24 hours a day and is intended to receive reference information on communication tariffs, city and country codes, Rostelecom news, and office addresses.

If the subscriber cannot get through to the registered number, then it is worth using the backup number +7-495-727-49-07 - it, like the main number, works around the clock.

If a subscriber wants to connect to Rostelecom, but does not know how to do it, then you can submit an application automatically:

you need to make a call to a special number 8-800-100-25-25. This service is aimed only at subscribers who are individuals.

You can find out the phone numbers of Rostelecom help and information services in a specific city and region:

• by going to the Rostelecom website;
• in the “Support” item you need to indicate the name of the region or locality;
• go to the “Support – All contact information” section.

In response to the operation, all telephone numbers valid in the specified region (city) will appear in the window.

On the Rostelecom website, every visitor has the opportunity to ask a question about a particular problem and receive an answer to it as soon as possible. You just need to use the feedback form.

It is simply impossible to use the communication services of the Rostelecom provider without experiencing any problems (as is the case with any other provider). Problems arise infrequently, and no one is immune from their occurrence. Hotline Rostelecom, created to solve these problems, works for all subscribers using certain services of the provider - these are Internet services, digital television and home phone. And in this review we will look at all the phones necessary for urgent problem solving and troubleshooting.

Rostelecom hotline

8-800-100-08-00

Rooms for individuals

Rostelecom technical support in Moscow and the Moscow region is distributed across several telephone numbers at once. In some places we can only be given general information on any of the provider’s services and products, but in others they can provide full technical support. The matter is complicated by the fact that some numbers operate a Rostelecom hotline to help private clients, while others provide support legal entities.

In addition, in Moscow and the Moscow region, services are provided under the OnLime brand, and they have their own hotline numbers. To ensure that you do not get confused about the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom to get help.

The main telephone number of Rostelecom's hotline for individuals– this is 8-800-100-08-00. There is a general help desk for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could tell you why the ping has increased or the access speed has decreased - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline will help you at 8-800-707-80-00. Call here if you want to check the availability of communication in your home or if you need to leave a request for connection. Please note that there is no need to call this number and say “my Internet is not working” - here are specialists of a completely different profile, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

• Internet does not work;
• The speed has dropped;
• The equipment broke down;
• There are problems with the connection;
• The connection is periodically broken;
• Some TV channels do not work;
• The modem has deteriorated or malfunctioned;
• The home telephone stopped functioning, etc.

That is, it is at this number that the real Rostelecom hotline is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls regarding connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, any questions should be addressed by calling 8-800-301-01-60 - the OnLime hotline (but not Rostelecom) operates here on the Internet and IP telephony for corporate clients.

Now you know how to call Rostelecom technical support. There are several hotlines operating here, designed for a variety of categories of clients - individuals and legal entities. When contacting here with any questions, try not to confuse the hotlines, otherwise it will be difficult to obtain qualified assistance.

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When using communication services, it is difficult to do without technical support numbers, an operator, in order to solve the problem as soon as possible, or get an answer to exciting question. Provider Rostelecom is the largest of Russian operators, providing Internet, television and landline telephony services. The company has several support and service numbers aimed at individuals and legal entities.

Rostelecom numbers for individual clients

Many people cannot imagine life without Internet access. In addition, the provider Rostelecom offers subscribers other services - landline telephony and digital television.

If problems arise on the communication line or on the subscriber/operator equipment, users begin to experience inconvenience due to a non-working home phone, incorrect reception of a television signal, or pages on the Internet that cannot be opened.

Having the contact numbers of the provider in your phone book, you can quickly solve almost every problem remotely, without the intervention of a technician. It is proposed to consider these numbers in detail.

The most important contact is the number 8-800-100-08-00. By calling this number, subscribers can clarify:

• connection issues;
• about the nuances and dates of payments;
• information on provided connected services and ongoing promotions.

There is a center for primary work with clients here. That is, using this number you can apply to connect to the provider’s services.

This number is relevant for residents of Moscow and the region, to whom the provider Rostelecom provides services under the OnLime brand. You can find out the current number for a particular region by looking at the contract signed with the provider. You can also find information about the number on the Rostelecom website.

If you are not yet connected to a provider, but want to become a Rostelecom subscriber, you can contact the nearest service office located in the city. The staff will provide information on the availability of communication services in the subscriber’s home and help resolve some other issues.

In addition, in the list of Rostelecom contacts there is a number 8-800-707-80-00 - this is Rostelecom’s contact center for connection issues. If you want to become a Rostelecom subscriber, you need to call this number.

For subscribers who already use the services of a provider, the following Rostelecom number is useful - +7-495-981-66-89. On this phone There is a full technical support line for all operator services.

If the user has disconnected landline phone, or it is simply impossible to get through to him/her, the TV does not show, the Internet connection is broken, you need to call here - the contact center specialists will quickly solve any problems that the subscriber cannot cope with on his own.

The numbers described above operate around the clock, operators do not have days off and holidays, so you can get help at any time.

If you can’t get through to the indicated numbers the first and third time, you don’t need to look for others, the line is just overloaded, you need to try calling later.

Rostelecom contacts can also be found on the Internet, they are represented by content running at Email This email address is being protected from spambots. You must have JavaScript enabled to view it. .

On the operator's website there is a button called "Feedback". If you have questions, you need to click on it. The specialists working on the line know the answers to all questions!

There is another way to get help - through groups in in social networks, for example, in VK. Not only company news is published here, but also in discussions you can ask your question. However, not every question can be answered here; for some, you should only contact the technical support number.

Contacts Rostelecom for corporate clients

The provider provides its services not only to individuals, but also to entire companies. It doesn’t matter what kind of business the subscriber has - large, small or medium, each has its own hotline, here are the useful numbers:

1. 8-800-301-01-60 – OnLime telephone number for representatives of medium and small businesses, with the help of it only issues related to connecting services are resolved. If there are problems with the connection, operators will not be able to help;
2. 8-800-301-02-60 – phone number of the OnLime brand for technical support of the above business users;

The following Rostelecom contacts are intended for large businesses:

1. 8-800-200-99-09 - resolve connection issues;
2. 8-800-200-3000 - technical support representatives of a large business segment.

If an individual cannot get through to the numbers indicated at the beginning of the article, there is no point in calling the numbers listed in this section; operators will not be able to help solve problems and answer standard questions.