No sound on the phone: effective ways to solve the problem. There is no sound in the smartphone (phone) or tablet on the Android platform. What to do and how to fix it

Read why the sound on the phone disappeared when receiving SMS, calls, playing music, or using headphones. Let's understand all the reasons and what to do. Sound problems often occur on Android tablets and phones. They may be associated with software failures and hardware violations.

Malfunctions occur due to careless use, installation of applications not from the Play Market, or normal wear and tear of parts. Let's figure out why the sound on the phone disappeared and how to get rid of this problem.

Why is there no sound on my phone? Check your settings!

First, check the sound using the volume button; perhaps you turned it down and forgot about it. In this case, it is enough to increase the volume using the “+” key located on the side panel of the phone. If the sound on SMS has disappeared on your phone, it will take a little longer to fix it.

In 80% of cases, sound that has disappeared for no apparent reason can be returned by simply correcting the settings. To do this, you need to first check them, and then move the necessary sliders to the active position. You can check the settings using the following algorithm:

Open the main menu and find the gear icon labeled “Settings.”
A large list will open in front of you, from which you need to select the “Sounds” or “Volume” tab. The name will depend on your version operating system Android.
A list of volume modes will appear in front of you; adjust the slider for each. If you do not receive notifications, then you need to go to the tabs that regulate their delivery and sound. Here you can not only adjust the volume, but also select a melody or allow certain applications to send you notifications.

In most cases, this setting is enough for the phone to start working normally again. After you set the necessary parameters, check the sound.

If the phone works fine, you can hear the caller and the sounds of individual applications, but you cannot use the radio or play media files normally, then the problem may be with the software.

In most cases, all you need to do is turn up the volume in the player or a separate application. If you cannot play a certain file, then you may not have enough codecs. Download audio codec packages or install a new player.

What should I do if the sound in the phone settings does not turn on?

Sometimes the sound disappears due to a conflict between the system and a particular application. In this case, you will not be able to change the settings; they will not be saved. Remember after installing which application the problems appeared, disable or delete it. Then reboot the device.

If you have recently installed a lot of programs, then you need to use safe mode downloads:

Press the power key.
From the menu that appears, select “Shutdown” (it may be called “Turn off power”). Hold your finger on it for 5-6 seconds.
A notification should appear indicating that you have entered Safe Mode. Confirm your choice with the “Ok” button.
The device will shut down and start in Safe Mode and will not run third party apps.
Check if the sound works in this usage mode.

If sound appears, then you need to remove some of the applications that you installed last. Please note that the instructions provided for putting your smartphone into safe mode may not work with all systems. Most often, the algorithm is useless for gadgets that have their own modified shells.

You can also back up your data using cloud storage and then do a full reset. Rolling back changes made by the user will allow you to get a clean phone without viruses and other files that can negatively affect the operation of the device.

Incorrect flashing

You can find many versions on the Internet that allow you to personalize your smartphone. But not all of them are safe. Often after updating the firmware, users encounter various problems problems that cannot be resolved by simply changing the settings.

For example, you can install firmware that does not include drivers for the speaker or correct operation of audio equipment. Then you will find after turning it on that the sound on the phone has completely disappeared.

Only re-firmware or rollback can help in this situation. To do this, you need to use special programs or log into Recovery mode. But it is best to be careful about installing the operating system on your smartphone. Carefully study the developers' instructions, install only those firmware that are suitable for your device model.

Android software glitches

Software problems may also include the loss of sound on the phone. The reason may be as follows:

installation of programs from unreliable sources;
launching utilities that require ;
reset settings;
conflict of applications with the software shell;
independent device firmware.

First, you need to check the state of the process responsible for the operation of the smartphone’s sound devices.

To do this you need:

Open system settings.
Select the “Applications” tab from the list.
Select the "Application Manager" section.
Swipe the screen from right to left to open a list of running processes.
Find the audio service in the list of running applications and check its status. If necessary, you need to activate this process.

If for some reason the service does not turn on, then first do a factory reset. This is best done through the system settings menu, but you can also use the factory option - to do this, you need to go into Recovery mode and select the backup and reset option.

Hardware problems that cause the phone to lose sound

If none of these methods help, then the problem may be hardware. Such reasons include 15% of situations where the sound on the phone is lost. What to do in such situations? If you don’t know how to operate a soldering iron, or at least don’t know how to disassemble it, then you’ll have to hire a specialist. Most often, hardware failures occur due to:

voltage drop (short circuit);
moisture getting inside the device;
using the device in a dusty room;
impact or fall.

A small percentage of sound problems are caused by defective parts. During the first months of using the smartphone. It will be possible to repair it for free if you did not drop or flood the gadget with water.

If you dropped your phone into water or accidentally spilled any liquid on it. You need to put your smartphone in a container with rice, and then immediately contact service center. It is not recommended to turn on the device after drying. The technicians need to report the problem honestly so that they can begin repairs as quickly as possible.

Broken speaker

If the phone works through a plug-in headset or only on speakerphone, but you cannot hear the other person, then the problem most likely lies in the speaker. Advanced smartphones have several speakers installed - some provide sound while listening to music or speakerphone, while others make it possible to hear the interlocutor in simple telephone conversation. Most often the main speaker fails. The reasons may be as follows:

Clogged movable membrane. At maximum volume you will be able to hear quiet sound. The sound almost never disappears completely. With this option, you can try cleaning the speaker yourself using a soft brush and a cotton swab. This advice is only suitable if you have access to this module, for example, the speaker is located openly under removable lid your smartphone.
Burnout or short circuit of the speaker coil. When the sound is played, a slight crackling sound will be heard - this is the main symptom of this malfunction. At the same time, you can hear the interlocutor or the media file being played. The only way to get rid of the problem is to replace the speaker along with the coil.
Broken coil winding - in this case, the sound of the speaker disappears completely. This can only be corrected by replacing the failed spare part.

If you have lost the sound of the speaker on your phone, you will most likely have to contact a technician. Before contacting a service center, test the operation of the speakers in different modes. Try to describe the operation of the speakers as accurately as possible. This will allow you to pinpoint the problem so that the technician does not have to look for it for a long time.

Audio jack problems

One of the stages of checking the operation of the speakers is connecting headphones. If the sound is heard in them, but not clearly, then you can try to cope with the problem on your own. All you have to do is blow out the connector and check the headset sound settings.

Sometimes the audio jack also affects the performance of the speakers. You may notice that there is no sound on your phone after using headphones. Most often, the phone detects it even when the headset is turned off; you can see the corresponding icon at the top of the screen. In this case, you can restore the functionality of the nodes to play sound yourself. To do this, do the following:

Before removing the headphones, hold down the volume up button;
connect and disconnect the headphones several times;
blow out the headset jack with compressed air;
If a little water gets into the connector and under the volume button, you need to partially disassemble the device and clean the contacts from oxide.

Sometimes small tendrils are clamped into the audio jack to hold the headset plug in place. You can use a thin tool to open them yourself or take the phone to a specialist for repair.

Audio amplification board malfunction

A malfunction of the sound card can be determined by the sound control button. It stops functioning. You can only remove debris that is stuck under the button yourself; to do this, you need to take a toothpick and carefully clean out the gap.

If the button does not work after cleaning, then the reason is the sound card. It fails for various reasons:

moisture getting inside the smartphone case;
mechanical impact (impact or fall);
factory defect;
overloaded operating mode, leading to strong heating of the device (working simultaneously large quantity"heavy" applications).

This breakdown can only be fixed at a service center, where you can conduct a thorough diagnosis of the device and replace the board.

Cable wear

If your smartphone's volume control button or sound device is placed in an unusual place (for example, on back cover), then the problem with loss of sound may be in the cable that powers this module.

Nowadays you almost no longer find smartphones in the slider or clamshell form factor, but those who used phones a few years ago can remember such devices. Nevertheless, some manufacturers often use similar form factors with the Android operating system.

Due to regular movement, the contacts of the cable become frayed and functionality can only be restored by replacing the conductor with a new one. It is almost impossible to restore the cable at home.

You can determine that the problem is in the loop by one sign - the sound disappears and you cannot regulate it. Manufacturers promise to return to outdated form factors, so soon the problem of regularly replacing such conductors will be relevant again.

Thus, if you have lost sound on your device, you must first check the gadget’s settings, and only then contact the service center. If you have unsuccessfully flashed your device and are not sure that you can install the correct software yourself, you should also contact a specialist. In most cases, they will recommend that you install standard (custom) firmware.

On Android there is usually more than one volume control. You can adjust the volume of ringtone, media, alarm and notifications separately.
Often the phone on one of these controls is set too quietly or is completely turned off. But this is not immediately noticeable, because the notification panel only shows one icon.

Android Volume Controls

If you need to change the volume of media files such as games or music, play any music while pressing the volume keys on your smartphone. This also works with videos or games.
Additionally, you can find detailed settings in Alerts by first opening Settings and then selecting Alerts itself. Make sure none of the volume controls are turned all the way to the left.

If your phone's volume settings are set normally, check whether there should be any sound at all in your particular case. Sometimes, for example, a game's audio track was muted by mistake because many apps have their own volume settings and may be muted by default.

Sound rocker on a smartphone

The lack of sound could also be caused by a bug in Android itself. Restart your smartphone - in many cases this will solve the problem. If this doesn't work, you can also restart the machine for a test with headphones connected.
Recently installed applications can also cause the error. Therefore, uninstall those programs that were installed since the problem occurred, and then restart your smartphone.

In rare cases, Android may not be able to switch between headphone output and speaker output correctly. To fix the problem, play a long audio file and connect your headphones to your smartphone while playing. Wait a minute and disconnect the headphones.

Although it may seem strange, many users have solved the problem by temporarily removing their smartphone's SD card. Remove it and check if the audio output works.

Make sure that you have installed it on your smartphone latest version Android and check for updates.

If the sound is still not working, the last solution is to reset your smartphone to factory settings. Be sure to back up all important files first.

If your phone still has no sound, the problem may be with the hardware itself. You can fix this by sending your smartphone to the manufacturer or workshop for repair and service.

Reset your Android phone

As mentioned, before you reset everything, we recommend backing up all the data on your device. If you saved your contacts in your Google account, they will be automatically copied to your device the next time you set up. If this is not the case, use third party application, such as, for example, G Cloud Backup. To create backup copies of SMS and email you can use the SMS Backup+ application. You can save images and videos by simply copying them to your computer. To do this, connect your smartphone to your PC and copy the necessary files to hard drive computer.

All data synced with Google, such as your emails or calendar entries, can be saved in this account. You can manually create a backup through “Settings” → “Accounts” → “Google”. Now go to your account and click on the menu symbol. Click on "Synchronization".

Once you have backed up all your data, you can “roll back” your smartphone back to factory settings. Again, your data will be lost during this process, so double-check that you have made copies of all necessary information.

Go to settings and open the “Backup and reset” menu item. Scroll to the bottom of the list that opens and click on the “Reset settings” item (the name of this item may look different on different smartphones: “Reset phone settings”, “Master reset”, “Erase all data”, etc.) Confirm Perform a reset operation by selecting “Erase everything”.

If your smartphone has an SD card and you want to format it, connect the device to your computer so that the card is recognized as a removable drive. Right-click on it and go to format. Uncheck the Quick Format option and start the process.

Once you have completed these steps, you can configure your smartphone again. Any saved backups, such as contact data, will be restored. You will also be able to reinstall all the necessary applications, return all saved data and thus restore the functionality of your smartphone.

If the volume provided by the device is not enough for you, you can stream the sound through Bluetooth speakers.

Service center employees encounter customers complaining that their phone speaker is not working. The presented article reveals the causes of the malfunction and the most effective options their elimination. The instructions are suitable for both Android and iOS devices.

If the sound on your phone doesn't work, what should you do? The source of the problem must be determined. Their list is given below.

The audio settings are incorrect.
Software installed that is incompatible with the hardware.
The user selected "quiet mode".
Software conflict.
Debris has entered the polyphonic or conversational speaker.
The headphone jack is broken.
Moisture got inside.
There is a problem with the hardware of the device.

Regardless of the time when the problem makes itself felt - when making a call, playing music, you will have to carry out in-depth diagnostics.

Regulator failure

A polyphonic or conversational speaker in a phone will refuse to work fully if the owner first reduces the sound to a minimum and breaks the regulator. The solution to the problem is to repair the rocker. It is necessary to disassemble the housing and check the current state of the contacts. If they come loose, the technician solders them again or replaces the module with a new one. The buttons tend to jam, ceasing to function fully; debris has probably gotten inside the mechanism. If a breakdown is detected again, the side adjustment rocker must be replaced.

Pay attention! To make the sound work when the swing is not functioning, it is recommended to use the settings menu. Performance will be restored, but consider similar option The solution to the problem should be temporary.

Changing the volume in the settings menu

You can try to troubleshoot the problem yourself by restoring the system to factory settings. Just click on the “Settings” icon located in the menu and select the “Volume” option (the name varies depending on the current version of the operating system). A list of available profiles should appear, with separate adjustments for the earpiece and stereo speakers. You can set up playback on headphones.

After checking the volume controls and settings, check to see if the speaker is functioning normally. Has anything changed? We continue checking.

Audio board malfunction

Inside the smartphone there is an audio card that amplifies certain frequencies. A breakdown can cause various consequences. Most often the volume will be zero. The sound quality ceases to please the smartphone owner - some frequencies disappear.

Discovering this on your own will be extremely problematic. It is best to find a service center where they will diagnose and perform repairs.

Mechanical damage

After a fall, both the cable and the sound card suffer. Usually, a damaged connector is completely replaced because the cables suffered from breaks that cannot be repaired or the contacts are covered with small cracks.

The device is not protected from falling into water. First, let it dry for a while, then proceed with the repair.

Speaker malfunction

It is quite possible that the reason is a manufacturing defect. If the warranty is valid, it must be repaired or replaced with a similar item. The component usually breaks due to impact. If a foreign object gets inside and simultaneously destroys the protective mesh, it should be replaced completely.

Audio jack problems

One of the reasons may be the failure of the headphone contacts. The smartphone will think that they are connected to the device, so the signal will be sent to the damaged connector pins. You can try to restore your functionality at home. It's simple - clean the connector and try to turn on the music again. Debris buildup can also affect functionality.

Software level failures

Conflicts on the software side arise due to the simultaneous use of several applications for mobile phones designed to correct the playback of audio files. If there are really too many of them, you need to do several things: go into the settings, leave only one program responsible for sound, and delete all the others. Next, reboot the smartphone.

Conclusion

Problems can be of different nature. Simple breakdowns can be repaired yourself. If there are problems with the hardware, you will have to use the help of specialists. Using specialized equipment, the source of the problem is quickly checked. Next, it is carried out full recovery. To prevent a similar situation from occurring again, you should set the optimal settings in advance using the smartphone menu, use one profile and clean from time to time.

Video

A situation where the sound on the phone is lost can deprive its owner of the opportunity to listen to music, watch videos, and even respond to an incoming call in a timely manner.

Most often, the problem concerns the main one, not the conversational one (the sound of which is not heard, as a rule, if it is out of order), and is solved by contacting the service.

However, there is a possibility that you can figure out the missing sound yourself.

Checking settings

If the sound disappears for no apparent reason (water did not get into the smartphone, it was not dropped or damaged) or the speaker is silent when starting a new file, it is recommended to first check the volume control.

It is regulated and called by a physical button, most located on the left side, or in the settings.

Sometimes the slider is accidentally moved by the user himself - for example, in the process, for which the “volume +” or “volume –” keys are often used.

Checking the regulator also helps in cases where the volume has not disappeared completely, but only in some applications.

The problem is solved by adjusting the volume directly in the program - for example, in a game or music player.

When playing a multimedia file, there may be no sound due to unsuitable codecs - the situation can be corrected by downloading a suitable player.

Should know: Reasons for the disappearance of sound include accidentally switching on (or not switching off) the “quiet”, “silent” or “airplane” modes. The issue is resolved by switching to standard settings.

Solving serious problems

In cases where all settings and controls have been checked, normal mode is turned on, but there is still no sound, the reasons may be serious enough to call for service.

However, there is no need to rush to specialists just yet.– it is possible that you will be able to restore the sound of the speaker on your own.

As a last resort, you can at least independently determine the cause of the problem by estimating the cost of repairs.

Software problems

The sound on the smartphone disappears as a result of a software glitch.

Signs that the speaker has stopped working for this reason are: are:

several recently installed programs - especially if at least one of them was downloaded not from the application store, but from other, less reliable sources;
launching utilities, including (root rights);
a recently performed factory reset or user-installed firmware.

The cause of the problem may be a conflict in one or more installed applications with other smartphone software.

This problem is usually solved by deleting recently installed programs or .

A more serious problem that has arisen due to incorrect firmware or a virus sometimes has to be solved, which should be entrusted to specialists.

Important: You can avoid most problems with programs (relating not only to sound) by installing them only from trusted resources. Antiviruses installed on your smartphone will allow you to deal with malicious code, especially since you can find quite effective and free options such utilities.

Speaker malfunction

One of the most common causes of sound loss is problems with the main (also called “music”) telephone speaker.

They can be divided into three types:

The speaker is clogged, due to which the sound may disappear almost completely, but at maximum volume you can hear a quiet sound. You can try to clean the part yourself using a cotton swab, toothbrush or a thin needle. However, if the owner lacks experience, it is advisable to have the problem solved by a professional.
Coil short circuit. A similar problem appears with both the main and the conversational speaker - in the latter case, the sound may disappear completely, but sometimes the connection only deteriorates significantly (the interlocutor is almost inaudible). The solution to the problem is to replace the coil.
The coil has completely failed. There is no sound at all, and only a new part installed in the service will help correct the situation.

Proof that it is the main speaker that has failed is the presence of sound when using a headset.

The problem with the conversational (auditory) “speaker” is expressed in the absence of sound during a call.

If you can’t hear anything even in headphones, not a single speaker works, you should continue to look for the reason further.

Problems with the audio amplification board

Silence in the speakers and headset may be evidence of a failed audio amplification board.

Sometimes such a breakdown leads to complete absence.

But more often than not, the volume stops being adjusted, remaining at the same level, regardless of the settings - and if the sound was initially set to “minimum”, neither the music nor the video soundtrack will be heard.

The reasons why such boards fail include mechanical damage and liquid getting into the case.

Affects the part and high temperature constantly working in full load mode mobile phone, and manufacturing defects.

The problem can only be solved by replacing the board.

Cable failure

If we are not talking about a modern candy bar case, but about an older, but still used (even on new type 2 models) clamshell form factor, the sound problem may be related to the cable.

This element, typical for folding phones, wears out and fails faster than other parts with constant use.

Similar problems with cables were observed in slider models– but this one has not been used for a long time.

Signs of wear on the contacts of the cable are not only the loss of sound, but also the impossibility of regulating it.

Sometimes moisture gets on the part, causing the same problems. There is also only one solution here - replacing the cable.

Problems with sound on Android tablets and phones are extremely rare. The causes of this problem can be either hardware problems with the device itself or software bugs. In some situations, the problem may be caused by the user's carelessness mobile device. Let's look at the main reasons and what to do if there is no sound on your Android phone.

The most common reason why the sound on the phone disappears is the inattention of the user himself. While at school, at an important meeting or at the cinema, we turn off the volume of our smartphone so as not to disturb others with the ringtone of an incoming call. But not everyone changes the settings immediately after the end of the event, as a result of which they cannot immediately reach us by phone. This applies not only to incoming calls, but also to SMS messages, as well as notifications from various social services and instant messengers. In addition, if you set the multimedia volume to zero, there will also be no sound when launching games and applications on the phone.

Solving the problem

This problem can be solved as simply as possible. All you need to do is find the desired sound tab in the settings and change the volume settings for the selected modes. To do this you need to do the following:

Open the main menu (via the applications tab or the pull-down curtain from the desktop).
Find the sound tab (depending on the phone model and OS version, it may be called differently: “Volume”, “ Sound signals”, etc.)
Change volume settings for required modes(to do this, move the slider to the right).

In addition to adjusting the volume, in the main settings menu you can also change the ringtones, alarms and notifications. If your phone is in silent mode, all you have to do is turn it off. This can be done not only through the system settings menu, but also by selecting the appropriate item in the notification panel. A more detailed solution to the problem can be seen in the video below.

Incorrect flashing

There are many different firmwares on the Internet that you can download and install on your smartphone completely free of charge. At the same time, they have expanded capabilities and personalization settings compared to official updates. But installing cool custom (custom) firmware on your mobile phone is not always a good idea. The fact is that, along with the software, it also contains the drivers necessary for the correct operation of all boards and modules of the device. If it does not have the necessary drivers for the polyphonic or conversational speaker of your mobile phone, then there will be no sound on the phone.

Solving the problem

To avoid getting into such situations, we recommend that before flashing your smartphone, read the instructions for the firmware itself. If your device is not in the list of supported models, then it is better to look for another version or install only official updates. They are precisely designed for a specific smartphone model, and in case of software bugs, the developer will fix the problem for free.
But in the case when you have already flashed your mobile phone and found that there is no sound, you can roll back the firmware. To do this, you need to create a backup copy of your data (backup on Android) before installing it. It will be more convenient and easier to do this through the Recovery menu or using special applications, for example: Titanium Backup or SP FlashTools.

Android software glitches

Another software reason why sound may not work on an Android phone is a software glitch. Its result may be updating the operating system, installing applications and games from unverified sources, etc. Subsequently, a conflict occurs between several system processes in the smartphone or a specific process responsible for audio output is blocked. It can also be accidentally stopped by the user himself, manually through the settings menu or using special programs to optimize the system.

Solving the problem

The first step to solving this problem is to check the presence and status of the process responsible for sound output in the settings. To do this you will need:

Go to the system settings menu.
Open the “applications” tab.
Select “Application Manager”.
Go to the list of running processes by side-swiping the screen to the left.

Statistics and download status will be displayed at the top of the screen RAM devices. Below you will see a list of running applications and processes. If it contains a sound service, then you need to go to it by clicking on the icon, check the status and enable it if necessary.

A drastic way that in most cases solves software problems that cause the sound on a smartphone to not work is to reset it to factory settings. You can do it through the recovery menu or using the operating system capabilities. In the second case, you will need to go to the system settings menu and select the “backup and reset” tab. It contains the required item, by clicking on which you need to confirm your choice. Please note that this will delete all data from internal memory phone, including music, photos and installed applications.

You can see how to reset to factory settings on Android phones and tablets from the video below.

Hardware failure

If before you discovered the loss of sound in the phone, it was hit or dropped, then most likely the problem is a hardware failure. Overheating, moisture ingress, short circuit and other factors can also cause malfunction of the speaker, system board or cables. To check for this reason, you can try inserting a headset or regular headphones into the phone and listen to see if there is sound.

Solving the problem

It is not easy to solve such a problem yourself, and therefore it is recommended to take the mobile phone to a service center or under warranty for repairs. Only after disassembling the phone, testing its components, checking the speaker and circuit boards, will it be known what exactly the reason is. If the phone produces sound through a headset connected to it, then most likely it will cost you to replace the polyphonic speaker.