How to find a lost phone if about turning on. How to find a lost android phone: all the ways

IN modern world almost impossible to do without mobile phones. Losing a device can cause a lot of inconvenience and cause a bad mood. What to do if the mobile is lost?

Do not despair! Canfind phone by imei via satellite for free!

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IMEI: value, how to use

IMEI is translated from in English as International Mobile Equipment Identifier.All cellular phones have a code assigned to only one specific device.This is a numeric value that is not repeated on any cell phone.

Have devices

IMEI consists of 15 digits. The code contains information about the place of manufacture, serial number and model of the device. If you look at the first eight digits, which are called TAC (Type Approval Code), and understand this identifier, it turns out that 2 of these 8 digits are the place of origin of the phone. The serial number is recognized by the following six-digit value. There remains one more figure, with the help of which, using a certain formula, you can find out the correctness of all the previous figures. This check takes place according to the Luhn algorithm.

To the owner of the cellular IMEI has absolutely no meaning. It defines the number of the device from which access to the network is performed. The owner can only be identified by the IMSI number. Translated from English as an international subscriber identifier. The IMSI is stored on the SIM card.

Why do you need

IMEI determines the devices operating on the network. That is whyphone check by namehelps to find the lost device.

Also, the owner has the ability to block the mobile. You can do this by contacting your mobile operator. After that, the phone will be blacklisted.

Now you can't make calls from it. Even if a SIM card is removed from the device or another one is installed, it will still be blocked.

In 2002, representatives of foreign mobile operators provided information according to which it is possible to change the unique IMEI number with a special program.

Cell phone manufacturers nowadays are constantly trying to improve their security, so changing the IMEI is very difficult. Some existing companies claim that this is basically unrealistic in their models.

How can I determine the name of the phone

You can find out by different methods. There are several ways, including the definition using a code dial or search in the settings. You can find it on the device itself or on the packaging.

Find out by dialing the code

This method is suitable for almost all devices that have a speed dial to a number. IMEI. To determine it, you must dial the following combination of characters: * # 06 #.As soon as the last character is entered, a 15-digit code appears on the screen - have this phone.

Find imei in cell phone settings

For cell phones based on the Android OS, you can find the name in the settings. To see the ID, you need to go to your phone's settings, open the menu, tap About Phone, and then tap Status. It is here that the imei is indicated.

If the device is based on iOC, you can also find it in the settings. You must click "Settings", "General" and the last "About this device".

Where to look for imei on the device itself

For many phones, the unique code can be found under a cover on the back. To do this, you need to follow the following steps:

1. Turn off the machine before opening the cover.
2. Gently open the back cover of the device.
3. Pull out the battery.
4. After that find IMEI where the battery was.

This method is only suitable for those phones that can be disassembled. On iPhones IMEI is located back cover. Also, a unique code can be written on the SIM card slot.

Unique code on the box

For this method, you will need packaging from the phone. Usually on the side you can see a sticker with a barcode. It is also used as a filling. If you look at this sticker, you can see serial number devices, barcode and number IMEI.

How to locate a cell by IMEI

Nobody likes losing their phone. Nowadays, many can no longer imagine life without mobile devices.How to find lost phone ?

We are looking for a phone by imei online with the device turned on

If you follow this action plan, you canfind phone by imei online:

Attention!If, after the search actions, it turns out that the apparatus has been in the applicant's house all this time, he will be issued a large fine.

How to find a device that is turned off

If the mobile is turned off, forfind phone by imeiFirst, it is recommended to recall the last actions in memory.Well, if you can remember the location of the cell. If this method did not bring positive results in the search, then you must adhere to the following recommendations:

1. You need to remember whether the device has a notification function in the off state and whether the alarm clock is activated.
2. Next, proceed to an independent search for the phone. It is recommended to be patient if there are animals or children in the house, as they can take the device and hide it in the most unpredictable place. If the search does not return any results, you just need to wait until the time for which the alarm is set. When the signal works, a melody will play, and the phone will be easy to find.
3. There is an item that can be useful for searching for a mobile phone - a metal detector.

There is another method that allows you to find a missing phone, even if it is turned off.How to find a phone by sim card? You need to contact the nearest office of the mobile operator, report the loss of the phone and ask to find it. You need to have a passport, a contract for a SIM card with you and know the number.

If the device is stolen

When it is known for sure phone was stolen the question arises,how to find it by imei yourself. Finding out about the location of a missing or stolen mobile on your own is almost impossible. The only way may be to use a special tracking function. Modern devices transmit their location over the Internet. More services to find mobile apps IMEI alone does not exist.

iPhones are very popular these days. Their cost is high, which is why they are most often tried to be stolen. If an unpleasant situation with loss mobile device did happen, what should I do? Is it possiblefind iphone by imei?

Find iPhone via iCloud

Apple is constantly improving the protection system for mobile device users.

Since 2010, an option called Find My iPhone has appeared, thanks to which users connected to iCloud can track the location of a mobile device.

This option mobile device system Apple offers to activate immediately when you first turn on the new device.

If for some reason it turned out to be inoperative, it can be turned on as follows:

1. Go to the "Settings" section.
2. Find "iCloud" and activate the "Find My iPhone" option.
3. Go to the "Privacy" section.
4. Next, in the "Location Services" item, turn on the "Find My iPhone" option again.

The described steps will help you track your iPhone through iCloud.

Attention!The "Last location" option can also be useful. The location data of the device is transmitted while the battery is being discharged.

Internet search

Thanks to the activated iCloud optionfind iphonepossible throughcomputer. To do this, you must perform the following steps:

1. Sign in to iCloud.com from your computer using your ID and password.
2. Find the menu with applications and click "Find iPhone".
3. After that, the location of the device will be displayed on the map.

Clicking on it will offer the following features:

• enable sound:
• activate lost mode;
• delete data.

Sound playback allows you to find the unit due to loud music playing. In the lost mode, you need to enter a phone number and a message, the device itself will be blocked. The person who found the phone will see on the screen the phone number to call and report the find. The last function is necessary to delete all data from the device.

How to find a device through Google

For cellular phones based on Android, there isphone finder by imei. It's called Android Device Manager.This program provides the ability to find a phone by IMEI via satellite.

Attention!This function will help you find the device if it is turned on and the Internet and GPS are working.

In order to take advantage of this opportunity, you must first register in the program.

In case of mobile phone theft, there is a special function that allows you to make a call to the lost device. The call is free. The call is made on high level volume, which is possible for a certain phone model.

You can turn off the sound only by removing the battery or from the computer.

The service also provides the ability to block a cell phone or erase the data it contains.

Looking for lost Samsung

Many will benefit from knowing thatfind samsung phoneyou can use your accountSamsung. To do this, do the following:

1. Sign in to your Samsung account.
2. Enter personal data.
3. Choose the appropriate action.

The following functions will be available to the user:

• turning on the signal at full volume,
• phone lock;
• determination of the location device on the map;
• deletion of content without the possibility of recovery.

You can use the service only if the device is turned on. Otherwise, you will have to apply with an application and all documents to law enforcement agencies. They will forward the request to the mobile operator, who will be able topunch phone by imeiand indicate its location.

Fast and free mobile search program

Find phone via satellitealone is not possible. Most likely, the coordinates will help determine the special services for tracking the device, nothing more. There are many programs, but they are free only for a short time, after which the user will be prompted to subscribe.

It is possible to find a mobile, but sometimes you have to spend a lot of time searching. Instead, it is better to take care of security, register the device in accounts and try not to lose your cell phone.

Even if you are one hundred percent sure that the phone is stolen, it will still help you. Perhaps it just lies somewhere nearby, maybe your phone was found by a kind stranger and wants to return it, or maybe you just left it in a store or cafe.

Also find out if any of your loved ones are using apps that track your movements. For example, or the second half. Many programs allow you to specify exact coordinates. Finding the phone in this case is much easier.

Collect all the information that will help prove that this is your phone. This may be a warranty card and other documentation issued to you.

Report the theft to the police. All you need to do is make an application. Well, if you already have approximate coordinates and you know the IMEI code.

If you can't find your stolen phone, contact your mobile operator to block your account and recover your SIM card. Remember that the lock will prevent the operator from contacting the phone.

iPhone owners

Owners of iPhones and Android smartphones (Samsung, HTC, etc.) are lucky, because they are much easier to find. In some models, you can’t even replace the SIM card

If you have an iPhone, sign in to your iCloud account using a computer or other Apple devices. Press the "Find My iPhone" button (for owners of English version: "Find My iPhone") with a radar image.

Then, in the window that appears, click on the information icon. It is located on the black location bar. After that, you will have the opportunity to block the phone, erase data from it, send a message or just play a melody.

If you managed to find the coordinates yourself, do not attempt to pick up the phone yourself. So you can avoid hassles and unnecessary litigation.

If you were able to find your phone, and it is in an unknown place, then it is better to block it completely. This fact completely eliminates the chance that your iPhone was picked up or by relatives. If the phone is not blocked, then the thief can simply turn off the location function.

Android owners

Android owners have only one advantage over the owners of ordinary mobile phones - a package of special applications. Such programs are designed specifically to ensure that in case of theft.

The advantage is that by owning the data from the account, you can install the application from another device. Go to Play market, go to yours and select the required application. Then allow access and click the install button. If you manage to do everything right, Gmail will receive the necessary coordinates.

Theft or loss of a phone is a problem familiar to many, albeit from the stories of friends. Just a couple of years ago, there was no way to track the location of a device, however modern technologies allow you to find even a stolen smartphone. There is a certain procedure for finding a lost phone.

It is possible that suddenly you realize that your smartphone is not in your pocket, and then the state of shock and panic is replaced by a convulsive thought process aimed at finding a device. To begin with, it is recommended to find a way and call it. It happens that it is left in some other place, and the owner begins to panic, believing that a theft has occurred. If the device really fell out somewhere, then it could be picked up. With the help of a call, it is quite realistic to count on a quick return.

You can send an SMS message with a request to return the smartphone for a fee. Naturally, no one wants to pay for their own gadget, but often this is the only option to return the valuable information that is in it. If the device is inexpensive, used mainly for calls, you can restore the SIM card, and then purchase a new one. There are others who are able to find a lost phone that are worth knowing about. Everything here is tied to the operating system used.

Lost iPhone iOS

It will be possible only after activating the corresponding option in it. It is recommended to be puzzled by this in advance by enabling this function. Of course, you need to create an iCloud account and link your iPhone to it. This is done in the smartphone settings.

The device turns on Find My iPhone. If your iPhone is already linked to an iCloud account, then outsiders will not be able to do anything with it even after flashing, as they will need your email address and password. In this case, you can return the gadget if you send a message with the promise of a reward.

For remote control With your iPhone, go to iClod.com and then go to the Find My iPhone app. It displays all the Apple devices associated with the account. An app with the same name also comes with a similar set of features.

If you entered the program, and in the interface you see that the gadget is online, then there are several options. You can see the current location of the device. If he is at home, then the site starts playing a melody in order to quickly find him. Otherwise, lost mode is activated, which restricts access to data for unauthorized persons, and all movements of the device will be displayed on the map.

Realizing that it is impossible to return the smartphone, you should use the "Erase iPhone (all data)" functions on it so that they do not end up in the hands of third parties.

IN iOS versions 7 and higher, it is not possible to bypass Activation Lock mode. It is recommended that you update your device as soon as possible so that attackers cannot do anything with it except sell it for spare parts or return it to the owner for a fee.

If your Android phone is lost

This system makes it possible to search for a gadget on a map, block it or delete all data stored on it, even from a memory card. In addition, the user can make a call to him in the case of using a different SIM card. All this requires that the device has an Internet connection, and your account must be used in the system. The operation of the service is possible only when the desired function is activated in the settings. To do this, go to Settings - Security - Administrators and activate "Android Device Manager" (Android Remote Control). Without doing this, you will receive absolutely no help from the service.

Compared to iOS, Android is a less secure system. An attacker has the ability to reflash the device, after which Android Device Manager becomes useless. This option will be necessary if you realized that your phone was lost somewhere at home, or you dropped it in the city, but someone found it. There is not only a web version, but also an application of the same name that works exclusively on Android.

New flagship devices from leading companies come with new system data and device protection, which allows you to block the device before charging is complete, that is, the phone becomes a brick and does not allow an attacker to turn off or reflash the smartphone

If your phone is lost on Windows Phone (Windows 10 Mobile)

There are several points, each of which is responsible for certain actions.

The first provides faster connection to services. This is necessary so that the system communicates with the device not using SMS messages, but using push notifications.

The second option allows you to save the location with a certain frequency. In this case, you will be able to track the movement of the gadget, if it has been sold. In addition, if it is not in the access zone, or the battery runs out, it will be possible to find out the location of the gadget at the last moment of saving. It is possible that he is still there.

If you need to find a lost phone, you need to visit a special site where, after selecting a device, a map with its approximate location is shown. Windows Phone also has remote control features that are identical to those on other systems. The device can be blocked, make a call to it, or erase all data.

What to do if you can't find your phone yourself

The police file a complaint about the theft. You should get a paper indicating that the application has been accepted, and you should also keep copies of all documents submitted to the authorities.

You should block the SIM card, this is done at the operator's office. An active number is an opportunity for an attacker to call anywhere, and you will pay for such costs. The operator is also able to track the location of the smartphone, but only the investigation has the right to submit a request for this. A private person will be denied such a request.

Find lost phone by IMEI

The process of searching for a smartphone by IMEI is implemented in several stages. After submitting a request to the police with the provision of a package of documents on a smartphone, they form a request mobile operators, including IMEI. Representatives of the company look for it in their databases, and also find out the current owner of the SIM card, which is on this moment used in it. All data is sent to law enforcement agencies, where the investigation takes place.

Police officers are looking for the owner of the currently used SIM card in order to find the user of the device at the current moment. The police use this method only in exceptional cases, when finding the phone is very important.

Theft or loss of a phone is a very annoying nuisance. Many people after that forever “say goodbye” to their smartphone, but there is still a chance to find it, even if it is stolen, as technology does not stand still.

Theft of a phone is unpleasant, but it is not a reason to be very upset or despair. There is always a chance to find your favorite gadget.

• SIM card, number, tariff

  To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

  You can change the tariff

  • on the site: select a new tariff, click on the button "Switch to tariff" on the page;
  • in the MegaFon application or Personal Account.

  You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.

  When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.

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  • How to unblock a number?
    • If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
    • If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
    • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
    • If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.

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  • How to get a new SIM card while keeping your phone number?

    Apply with your passport to any MegaFon salon in home region in whose territory the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, conclude new treaty communication services are not required.

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  • How to keep your number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.

    In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

    The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.

    If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

    If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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  • • Use the service Telephone codes of mobile operators. Enter the one you are interested in mobile number in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
    • Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.

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  • How to renew the contract or change the number?

    You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

    Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.

    The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.

    The service operates in two modes:

    • one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
    • two-way mode: the caller will receive an SMS with your new number.

    In any mode, you will receive an SMS with the number of the person who called your previous number.

    The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.

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• Services, options

  To check the list of services:

  • Go to your Personal Account and select Services and options. In the "My" tab you will see a list of services connected to your number, in "All available" - services available for connection.
  • Dial a free team * 105 # , and a menu will appear on the screen of your device. To move through the menu, enter the number of the desired item and press the "Call" button. Next, a menu will be displayed where you can also select items and manage services.

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  • Go to the section Balances on service packages in your Personal Account.
  • Open the Service package balances section in the MegaFon application. .
  • Customize the widget.

  Widget - an element of the MegaFon application Personal Area. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.

  For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For OS android application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.

  The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.

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• Mobile Internet

  • What to do if the mobile Internet does not work or the speed has decreased?
    1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
    2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account Balances by service packages. If the included volume of the Internet is over, connect one of the options to extend the Internet.
    3. Check if you have activated the Mobile Internet service. To do this, go to your Personal Account and in the "Services" section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
    4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
    5. Reboot the device (switch off and on).
    6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
    7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
       To find out the address of the nearest salon, open the MegaFon application.
    8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. Latest Versions software you can download for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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  • What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?

    4G+ (or LTE) is a mobile Internet with a speed that is not inferior to the usual wired internet. Browser pages, files, music, videos, games and apps load in seconds.

    To start using 4G+, you need a smartphone and a SIM card that supports this technology.

    Dial a team * 507 # to see if your SIM card supports 4G+. If not, you can change it for free in any MegaFon store to USIM.

    After you insert the new USIM into your smartphone, select the LTE network type in the settings.

    And if you have a smartphone with support for two SIM-cards, then USIM must be installed in the 1st slot.

    When you connect to a network, the device chooses the best network in terms of signal quality on its own. To ensure maximum connection speed, a network with more confident reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.

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• Personal Area

  • How to enter the Personal Account, get or change the password?

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  Use any convenient way:

  • Dial a free team * 512 # and you will receive an SMS with information about latest write-offs from the account.

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  • How to top up an account?

    Choose any convenient way:

    1. Top up your account with a bank card or electronic wallet in the Payment section.
    2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
    3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
    4. If it is not possible to pay right now, use the Promised payment service.
    5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
    6. If you are a client of Sberbank and your bank card is tied to a phone number, specify the required amount in an SMS and send it to the number or use the Sberbank-Online application.

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  • How to stay in touch with a negative or zero balance?

    To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call.
    Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.

    The service is valid only for calls to MegaFon numbers.

    To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

    You can reissue a payment by phone if:

    • both numbers - yours and the one that you mistakenly replenished - are registered in MegaFon and issued on individuals;
    • no more than two mistakes were made in the room.

    In other cases, contact the nearest MegaFon salon with a check and passport. Fill out the application and the payment will be transferred to your number if there is enough money on the other number.

    If you mistakenly topped up the number of another operator, contact the payment point or the office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Calling Codes service.

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  • Mobile Subscriptions

    Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalog.

    The subscription fee is charged in accordance with the Subscription Terms.

    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number

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    • How to unsubscribe?

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    • Can I listen to the recording of my telephone conversation?

      MegaFon does not record calls from subscribers.

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    • How to set up call forwarding?

      You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.

      If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.

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    To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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    • What is VoLTE technology and what do you need to use it?

      To use VoLTE calls, you need a device and a SIM card that supports this technology.
      To check if your SIM card is suitable for the 4G+ network, type the command * 507 # . If it does not fit, replace it for free with a USIM card in any MegaFon store.

      List of devices supporting VoLTE:

      • iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
      • Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawei Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
      • LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
      • Nokia 3, Nokia 8, Nokia 5.1;
      • Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
      • Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
      • Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
      • Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.

      If the model you need is not in the list, check with the manufacturer if your phone supports VoLTE technology. The list is constantly updated.

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    • How to set up VoLTE?

      Select the desired settings for your smartphone:

      • iPhone: Settings → cellular→ Data options → Enable LTE → Voice and data.
      • Huawei: Settings → Wireless & networks → Mobile network → VoLTE calling.
      • LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
      • NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
      • Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
        If not: Settings → Connections → Mobile networks → VoLTE calls.
      • Sony Xperia: VoLTE is automatically enabled in the new firmware.
        If not: Settings → More → Mobile network → Turn on VoLTE or Notification panel → Quick settings → Turn on VoLTE.
      • Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
      • Alcatel: Settings → More → Mobile networks → VoLTE.

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    • Why does not catch the network?
      1. Unstable network signal.
         You are outside the city, in areas with dense buildings - in the zone of uncertain signal reception. If a communication problem occurs regularly, please send us a message using the Write to us form or contact the Support Service through the Personal Account. In the message, specify the address where the communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about the quality of communication and coverage problems to MegaFon.
      2. There is not enough money in your account.
         Top up your account in any convenient way.
      3. Wrong network connection.
         Go to your phone settings and select the MegaFon network manually. Reboot your phone. If the device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
      4. Phone or SIM card is defective.
         Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card .
      5. You are outside your Home Region or within the coverage area of ​​an operator that MegaFon does not work with.
         Go to your device settings and try to manually select a different network.

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  • Emergency help

    • How to call the emergency service?

      Single emergency call number:

      1 - Fire Department;

      2 - police;

      3 - emergency;

      4 — emergency service gas network.

      Emergency phone numbers:

      Emergency - ;

      Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.

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    • What should I do if my phone is lost or stolen?

      Block the number.

      Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

      Get a new SIM card with your old number.

      Try to find a phone.

      Contact the police and write a statement about the theft. Your phone may be found.

      If you've lost your iPhone or iPad, use the Find My iPhone feature.

      If you have lost your Android phone, use the find device function.

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    • How to protect yourself from scammers?

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    • How are emergency communications services provided?

  • Roaming

    • How to use communication services while traveling in Russia and around the world?

      When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

      When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

      • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
      • Personal account or MegaFon application;
      • contact the MegaFon salon with a passport.

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    The cost of communication services while traveling in Russia may differ from the cost in the Home region. Detailed terms you can find out in your Personal Account, in the description of your tariff or with the help of a free team * 139 #

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    There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.

    How to find out if roaming is enabled on your number:

    • call the Support Service at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
    • write to the support chat in your Personal Account or the MegaFon application;
    • contact the MegaFon salon with a passport.

    You can find out the cost of services on the page or in the description of your tariff.

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    • How to connect and disconnect services in roaming and spend less at the same time?

      The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.

      In roaming, you do not need to change the mobile Internet settings.

      Note!

      Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.

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